Mairaj Mohammed
Vancouver,BC
Summary
Accomplished Business Analyst and Supervisor with a proven track record at TransAegis and JS Convenience Store. Expert in enhancing team productivity and stakeholder engagement through analytical thinking and effective communication. Skilled in conflict resolution and data analysis, significantly improving operational efficiency and customer satisfaction.
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Overview
10
10
years of professional experience
Work History
Supervisor
JS Convience Store
11.2021 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Business Analyst
TransAegis
11.2014 - 09.2018
- Managed stakeholder expectations through clear communication, increasing project buy-in and support.
- Translated business needs into technical specifications using JIRA, improving development accuracy and efficiency.
- Utilized SQL to extract and analyze data from multiple databases, enhancing reporting accuracy.
- Created detailed reports using Tableau to visualize data insights, improving stakeholder understanding and engagement.
- Conducted interviews with key users to gather requirements, enhancing system functionality and user satisfaction.
- Conducted root cause analysis of data discrepancies, improving data quality and accuracy.
Education
MBA - General Studies
New York Institute Of Technology
Vancouver08-2021
Bachelor of Science - B.COM Computers
Avanthi Degree & PG College
Hyderabad, India10-2014
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Employee motivation
- Decision-making
- Inventory control
- Schedule development
- Conflict resolution
- Inventory oversight
- Coaching and mentoring
- Analytical thinking
Languages
English
Full Professional
Hindi
Native or Bilingual
Interests
- I like working with my hands and fixing things
- Music
- Gym Workouts
- Watching Movies and TV Shows
- Cooking
- Video Gaming
- Strategy Games
- Team Sports
Timeline
Supervisor
JS Convience Store
11.2021 - Current
Business Analyst
TransAegis
11.2014 - 09.2018
MBA - General Studies
New York Institute Of Technology
Bachelor of Science - B.COM Computers
Avanthi Degree & PG College
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