Summary
Overview
Work History
Skills
Languages
Timeline
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Maira Maravilla

Stockton

Summary

Proven leader in operational efficiency and workforce management, I boosted production output significantly at Pitney Bowes by optimizing equipment usage and scheduling. My motivational attitude and commitment to quality assurance fostered a high-performing team culture, driving enhanced service levels and operational excellence. Skilled in warehouse management and team training, I excel in fast-paced environments, ensuring client satisfaction and regulatory compliance.

Overview

13
13
years of professional experience

Work History

Operations Lead Warehouse

Pitney Bowes
11.2021 - 10.2024
  • Managed and allocated staff and material resources to meet production goals.
  • Recruited and trained new employees .
  • Managed daily operations, ensuring timely delivery of high-quality products and services to clients.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Performed quality control and monitored production efforts.
  • Observed packing operations to verify conformance to specifications.
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Increased production output by optimizing equipment usage and scheduling preventive maintenance programs.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.

Quality Control Analyst

Le Tote
05.2018 - 03.2020
  • Inspected items and compared against standards to meet regulatory requirements.
  • Conducted data review and followed standard practices to find solutions.
  • Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
  • Inspected incoming products for adherence to labeling laws and company quality standards.
  • Improved overall production efficiency by identifying and resolving quality control issues.
  • Analyzed quality and performance data to support operational decision-making.

Operation Team Leader

XPO Logistics
02.2016 - 03.2018
  • Developed comprehensive metrics for monitoring team performance, leading to increased accountability and success rates.
  • Led a high-performing team to achieve company objectives through effective communication and mentorship.
  • Implemented process improvements that resulted in reduced errors, faster turnaround times, and enhanced overall service levels.
  • Created a positive work environment by fostering open communication channels, addressing employee concerns promptly, and acknowledging outstanding individual contributions regularly.

Housekeeping Cleaner

Health Care Services Group
07.2016 - 11.2017
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
  • Kept inventory organized and well-stocked, ensuring necessary supplies were always available for efficient work completion.
  • Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.

Customer Service Representative

Pick N Pull
06.2011 - 07.2015
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Skills

  • Operational efficiency
  • Motivational attitude
  • Scheduling coordination
  • Workforce management
  • Warehouse management
  • Acknowledgment of customer needs
  • Team Training
  • Quality assurance
  • Production

Languages

Spanish
Full Professional

Timeline

Operations Lead Warehouse

Pitney Bowes
11.2021 - 10.2024

Quality Control Analyst

Le Tote
05.2018 - 03.2020

Housekeeping Cleaner

Health Care Services Group
07.2016 - 11.2017

Operation Team Leader

XPO Logistics
02.2016 - 03.2018

Customer Service Representative

Pick N Pull
06.2011 - 07.2015

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Maira Maravilla