Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maira Bilal

Calgary,AB

Summary

Enthusiastic and detail-oriented individual with a proven track record in customer service. Experienced in managing front desk tasks, answering customer inquiries, and creating a welcoming environment. Skilled in organization, communication, and quickly adapting to new systems. Dedicated to providing exceptional service and building positive client relationships.

Overview

2
2
years of professional experience

Work History

VR Experience Host

5D Thrills
09.2023 - 06.2024
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about VR experiences, equipment, and pricing, providing knowledgeable and friendly support.
  • Handled cash transactions and operated the point-of-sale system for ticket sales and merchandise.

Crew Member

McDonald's
08.2022 - 01.2023
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Worked front counter, drive-thru and other areas.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Became familiar with products to answer questions and make suggestions.
  • Contributed to increased sales by upselling menu items and promoting special offers.

Education

High School Diploma -

Robert Thirsk High School
Calgary, AB
05.2024

Skills

Customer Service

Teamwork and Collaboration

Time Management

Problem-Solving

Clear Communication

Customer Engagement

Hospitality service expertise

Languages

English
Native or Bilingual

Timeline

VR Experience Host

5D Thrills
09.2023 - 06.2024

Crew Member

McDonald's
08.2022 - 01.2023

High School Diploma -

Robert Thirsk High School

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Maira Bilal