Maimuna Begum
Toronto,ON
Summary
Dynamic professional with a proven track record at Teleperformance, excelling in customer support and issue resolution. Adept at utilizing CRM software to enhance client communication and streamline processes. Recognized for fostering community engagement and implementing differentiated instruction as an educator, ensuring student success through innovative teaching strategies.
Overview
14
14
years of professional experience
Work History
Customer Support Specialist
Teleperformance
10.2022 - 12.2022
- Assisted customers by providing information and resolving inquiries effectively.
- Documented customer interactions in company database for future reference.
- Collaborated with team members to streamline support processes and improve service.
- Responded to emails and calls, ensuring timely communication with clients.
- Utilized company software to track issues and monitor resolution progress.
- Educated customers on product features and troubleshooting techniques.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Maintained knowledge of company policies to deliver accurate support information.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
Elementary School Teacher
All Saints High School
Hyderabad, India
06.2010 - 10.2015
- Developed engaging lesson plans aligned with curriculum standards.
- Facilitated a positive and inclusive classroom environment for all students.
- Implemented various teaching strategies to accommodate diverse learning styles.
- Collaborated with colleagues to enhance educational programs and initiatives.
- Organized and participated in school events to promote community involvement.
- Monitored student progress and provided timely feedback to parents and guardians.
- Integrated technology into lessons to enhance student learning experiences.
- Mentored new teachers in classroom management and instructional techniques.
- Assessed students' progress through formal and informal tests, quizzes, assignments, and observations.
- Handled challenging classroom behaviors with positive and affirming techniques.
- Promoted an atmosphere of mutual respect between teachers and students.
- Participated in professional development activities related to educational trends.
- Facilitated small group activities to support individualized instruction.
- Maintained accurate records of student attendance and grades.
- Engaged parents in meaningful dialogue about their child's academic performance.
- Implemented multiple methods to improve student educational success.
- Utilized technology to enhance teaching methods and student engagement.
Elementary School Teacher
St Paul's High School
Hyderabad, India
06.2009 - 04.2010
- Developed engaging lesson plans aligned with curriculum standards.
- Facilitated a positive and inclusive classroom environment for all students.
- Implemented various teaching strategies to accommodate diverse learning styles.
- Collaborated with colleagues to enhance educational programs and initiatives.
- Organized and participated in school events to promote community involvement.
- Monitored student progress and provided timely feedback to parents and guardians.
- Integrated technology into lessons to enhance student learning experiences.
- Handled challenging classroom behaviors with positive and affirming techniques.
- Assessed students' progress through formal and informal tests, quizzes, assignments, and observations.
- Participated in professional development activities related to educational trends.
Education
Bachelor of Science - Education
Osmania Univeristy
Hyderabad, India06-2009
Bachelor of Science - Microbiology, Botany, Chemistry
Osmania University
Hyderabad, India05-2008
Skills
- Customer support
- CRM software
- Issue tracking
- Product education
- Process improvement
- Client communication
- Classroom management
- Differentiated instruction
- Student assessment
- Curriculum development
- Technology integration
- Conflict resolution
- Team collaboration
- Community engagement
- Problem solving
- Active listening
Languages
English
Professional
Urdu
Professional
Hindi
Professional
Timeline
Customer Support Specialist
Teleperformance
10.2022 - 12.2022
Elementary School Teacher
All Saints High School
06.2010 - 10.2015
Elementary School Teacher
St Paul's High School
06.2009 - 04.2010
Bachelor of Science - Education
Osmania Univeristy
Bachelor of Science - Microbiology, Botany, Chemistry
Osmania University
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