MAILI ALVEAR
Pointe-Claire
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
6
6
years of professional experience
Work History
Hostess/ Busser
Baton Rouge
Dollard-des-Ormeaux, QC
01.2023 - Current
- Assisting customers to their seats, Clearing tables, Answering phones, Taking orders
Waitress
Gigis Pizzaria
Pointe-Claire, QC
07.2022 - 11.2023
- Taking orders, Assisting customers, Providing a friendly and good Service, Clearing tables, Bringing food in a fast and timely manner
Key Holder Supervisor
Bikini Village
Pointe-claire Fairview
10.2020 - 04.2023
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
Hostess/Busser
Bar B Barn
Dollard-Des-Ormeaux QC
03.2019 - 09.2022
- Dealt and handled with customers, Responsible for welcoming customers, Takes phone calls and answers orders, ensures that people are seated and there is attentive service
Cashier
Sushi Shop
Kirkland, QC
09.2018 - 01.2020
- Responsible for handling money and credit for all customer’s orders, Answered all incoming calls, assisted clientele with menu and placed pick-up orders, Performed clean-up duties at closing time (taking out the garbage, re-stocking fridge, floor cleaning etc.,), Assisted with the food preparation
Education
Journalism -
Concordia University
06.2024
DEC - Psychology
Dawson College
04.2022
High School Diploma -
Beaconsfield High School
Beaconsfield, QC06.2019
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Interactive communication skills
- Detail Oriented
Languages
English
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Timeline
Hostess/ Busser
Baton Rouge
01.2023 - Current
Waitress
Gigis Pizzaria
07.2022 - 11.2023
Key Holder Supervisor
Bikini Village
10.2020 - 04.2023
Hostess/Busser
Bar B Barn
03.2019 - 09.2022
Cashier
Sushi Shop
09.2018 - 01.2020
Journalism -
Concordia University
DEC - Psychology
Dawson College
High School Diploma -
Beaconsfield High School