Mailen Lascano
Winnipeg
Summary
Seasoned Business Analyst offering 11 years of industry success. Expert on business and systems requirements, project management, user acceptance testing and end-user training.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Business Analyst II
Wawanesa Life Insurance
07.2015 - Current
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Enabled data-driven decision making with advanced analytics tools, generating valuable insights for the organization.
- Reduced operational costs through thorough data analysis and implementing cost-effective solutions.
- Executed analysis of risks and identified risk mitigation strategies.
Business Analyst
Nygard International
01.2014 - 07.2015
- Analyzed requirements from existing systems, participates in the design of the replacement system and ensures the solution meets the needs of the business.
- Triaged projects business requirements and creates effective reporting process on the outcomes.
- Participated in project planning and retrospectives.
- Assisted and executed bug testing (QA)
- Created data flow diagrams and entity relationship diagram, project mock ups and designs.
- Administers IT support systems such as Lyris, Sharepoint, Intake Process Flows, DAM (Digital Asset Management), CMS (Infocentre), RFX, RMTrack and Ace Project.
- Creates data flow diagrams and entity relationship diagram, project mock ups and designs.
Technical Support
Nygard International
07.2006 - 01.2014
- Assisted customers with technical support inquiries.
- Provided technical support to production personnel.
- Installed and provided technical support for equipment.
- Provided technical support and implemented change controls.
- Maintains the telecommunication support database, provide access to users , creates login accounts, and reset password when required.
- Assists in screening and resolving chronic basic telephone system malfunctions to ensure proper communication system functions.
- Trains end-users on the proper use of equipment and related features.
Education
Juris Doctor (Bachelor of Laws)
Manuel L Quezon University (Online Class)
Quezon City, Philippines2024
Certificate in Business Analysis - Business Analysis
Red River College of Applied Arts, Science And Technology
Winnipeg, MB2015
Bachelor of Law
Arellano University School of Law
Manila, Philippines2005
MBA - Masters In Business Administration
University of The City of Manila
Manila, Philippines1997
Bachelor in Business Management
University of The City of Manila
Manila, Philippines1995
Skills
- Data Analysis
- Requirements Gathering
- Project Management
- Workflow Analysis
- Strategic Planning
- SQL Proficiency
- Gap analysis
- Business Planning
- Process Optimization
- Customer Needs Assessment
- Team Collaboration
- SWOT Analysis
Languages
English
Full Professional
Timeline
Business Analyst II
Wawanesa Life Insurance
07.2015 - Current
Business Analyst
Nygard International
01.2014 - 07.2015
Technical Support
Nygard International
07.2006 - 01.2014
Juris Doctor (Bachelor of Laws)
Manuel L Quezon University (Online Class)
Certificate in Business Analysis - Business Analysis
Red River College of Applied Arts, Science And Technology
Bachelor of Law
Arellano University School of Law
MBA - Masters In Business Administration
University of The City of Manila
Bachelor in Business Management
University of The City of Manila
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