Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maileen Kachmarski

Overview

3
3
years of professional experience

Work History

Server

River Cree Resort & Casino
04.2023 - Current
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Checked guests' identification before serving alcoholic beverages.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.

Host

River Cree Resort & Casino
06.2021 - 04.2023
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Provided patrons with estimated waiting times during peak service hours.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Seated patrons based on guest preferences and seating availability.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.

Cashier

Fat Burger
06.2021 - 11.2021
  • Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
  • Processed cash register transactions by inputting product costs and giving back change
  • Adhered to all cash handling policies and procedures
  • Solved complaints by customers and issued credits for returned merchandise
  • Collected payment for customer purchases
  • Maintained merchandise displays, including endcaps, floor displays, and aisles
  • Greeted all customers and provided prompt and friendly service.

Education

Graduate Certificate, The Ballad Hospitality Program -

Ballad
Edmonton, Ab

High School Diploma -

Edmonton, Ab

Skills

  • Safe Food Handling
  • Problem-solving abilities
  • Guest Engagement
  • Hospitality service expertise
  • Strong Work Ethic
  • Warm and Friendly
  • Time management abilities
  • Team Leadership
  • Flexibility

Languages

English
Native or Bilingual

Timeline

Server

River Cree Resort & Casino
04.2023 - Current

Host

River Cree Resort & Casino
06.2021 - 04.2023

Cashier

Fat Burger
06.2021 - 11.2021

Graduate Certificate, The Ballad Hospitality Program -

Ballad

High School Diploma -

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Maileen Kachmarski