MAIKA ELLAINE DALOS
Happy Valley-Goose Bay,NL
Summary
Responsible Guest Service Agent and Server passionate about delivering outstanding quality and service. Offering 9 years of experience in the hospitality industry with a history of recognition for performance. Skilled in collaborating with clients to understand their needs and provide top-notch service. A proven track record of exceeding expectations and building strong relationships with customers.
Overview
10
10
years of professional experience
Work History
SERVER
Mamattuk Food Inc.
06.2025 - Current
- Served food and beverages promptly while prioritizing customer needs to enhance dining experience.
- Managed multiple tables simultaneously, ensuring consistent service quality during peak hours.
- Collaborated with team members during busy shifts to streamline workflow and elevate guest satisfaction.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
GUEST SERVICE AGENT
Royal Inn + Suites
06.2025 - 12.2025
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Managed guest inquiries through in-person, phone, and email channels, ensuring timely and professional responses.
- Resolved guest concerns swiftly, contributing to increased overall satisfaction and loyalty.
- Processed room deposits and payments accurately, ensuring a smooth check-in experience for guests.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
HOST OPERATIONS OFFICER
Travellers International Hotel Group Inc. - Newport World Resorts
06.2024 - 03.2025
- Ensuring that VIP queries, needs, requests and complaints are acted on quickly and efficiently.
- Addressed VIP queries, needs, requests, and complaints promptly and efficiently to enhance guest satisfaction.
- Handled cash exchanges and addressed minor complaints to maintain service quality.
- Maintain an atmosphere of professionalism by ensuring that the VIP gaming areas are clean and organized and by keeping a well-groomed appearance.
- Processed treasury transactions for VIPs, including buy-ins and cash exchanges. on behalf of VIPs (buy-ins, etc.).
FRONT DESK SUPERVISOR
GNOVA Inc. - Manta Ray Bay Resort and Yap Divers
06.2023 - 04.2024
- Resolved customer complaints promptly, ensuring satisfaction through effective solutions.
- Enhanced customer experiences by promoting hotel facilities and services.
- Handled customer concerns effectively with customer complaints by promptly resolving issues and offering helpful solutions.
- Executed close-of-day functions according to hotel procedures, ensuring seamless coverage continuity.
- Performed close-of-day functions following hotel procedures and guaranteeing coverage continuity.
VIP COORDINATOR
Tiger Resort Leisure & Entertainment Inc - Okada Manila
08.2019 - 03.2023
- Managed reservations via OPERA system for casino guests through membership hotline and VIP services email, ensuring accurate processing and customer satisfaction.
- Followed up on billing updates for casino members and settled complimentary charges through Halo system, enhancing transparency and member trust.
- Established and nurtured relationships with long-absent players through targeted outbound telemarketing, fostering loyalty and engagement.
- Conducted follow-up communications on the updated billing for casino members and settlement for complimentary charges through Halo system.
CUSTOMER SERVICE AGENT
Philippine Airport Ground Support Solutions Inc - China Southern Airlines
04.2017 - 07.2019
- Checked in passengers at ticket counter, ensuring accurate handling of luggage for seamless travel.
- Assisted passengers on airport floor with directions, security processing, and flight information to enhance overall travel experience.
- Ensured passenger satisfaction by proactively addressing inquiries and concerns on the airport floor. to assist passengers with any problems that may arise, such as directions, information for completing security processing and flight information.
- Communicated boarding announcements, guiding passenger boarding order by seat assignment.
- Recorded passenger feedback and communicated insights to improve service quality.
Education
Bachelor of Science - Tourism Management
Centro Escolar University
Mendiola, Manila, PhilippinesDiploma of Higher Education -
Immaculate Conception College
Mabini Balayan, Batangas, PhilippinesSkills
- Proficient in POS systems
- Micros Opera expertise
- Accuracy in cash handling
- Knowledge of service standards
- Conflict resolution
- Marketing and guest relations
- Familiarity with restaurant software
- Relationship building
- Active listening
Timeline
SERVER
Mamattuk Food Inc.
06.2025 - Current
GUEST SERVICE AGENT
Royal Inn + Suites
06.2025 - 12.2025
HOST OPERATIONS OFFICER
Travellers International Hotel Group Inc. - Newport World Resorts
06.2024 - 03.2025
FRONT DESK SUPERVISOR
GNOVA Inc. - Manta Ray Bay Resort and Yap Divers
06.2023 - 04.2024
VIP COORDINATOR
Tiger Resort Leisure & Entertainment Inc - Okada Manila
08.2019 - 03.2023
CUSTOMER SERVICE AGENT
Philippine Airport Ground Support Solutions Inc - China Southern Airlines
04.2017 - 07.2019
Bachelor of Science - Tourism Management
Centro Escolar University
Diploma of Higher Education -
Immaculate Conception College