Summary
Overview
Work History
Education
Skills
Languages
Reference
Timeline
Generic

MAIKA ELLAINE DALOS

Happy Valley-Goose Bay,Philippines

Summary

Responsible Guest Service Agent and Server passionate about delivering outstanding quality and service. Offering 8 years of experience in hospitality industry with history of recognition for performance. Skilled in collaborating with clients to understand their needs and provide top-notch service. A proven track record of exceeding expectations and building strong relationships with customers.

Overview

9
9
years of professional experience

Work History

SERVER

Mamattuk Food Inc.
2 Tenth St. Happy Valley Goose Bay, NL
06.2025 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

GUEST SERVICE AGENT

Royal Inn + Suites
3 Royal St. , Happy Valley Goose Bay , NL
06.2025 - Current
  • Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
  • Collected room deposits, fees, and payments.
  • Handled cash transactions accurately, balancing daily reports at the end of each shift.

HOST OPERATIONS OFFICER

Travellers International Hotel Group Inc. - Newport World Resorts
Manila, Philippines
06.2024 - 03.2025
  • First level of support for supervising VIP areas and hosts.
  • Ensuring that VIP queries, needs, requests and complaints are acted on quickly and efficiently.
  • Make decisions involving the exchange of cash, address minor complaints and coordinating with supervisors of other departments.
  • Maintain an atmosphere of professionalism by ensuring that the VIP gaming areas are clean and organized and by keeping a well-groomed appearance.
  • Facilitate treasury transactions on behalf of VIPs (buy-ins, etc.).

FRONT DESK SUPERVISOR

GNOVA Inc. - Manta Ray Bay Resort and Yap Divers
Yap, Micronesia
06.2023 - 04.2024
  • Managed and dealt with customer complaints by promptly resolving issues and offering helpful solutions.
  • Promoted additional hotel facilities and services to enhance customer experiences.
  • Greeted hotel guests with warmth and professionalism, providing excellent first impressions.
  • Performed close-of-day functions following hotel procedures and guaranteeing coverage continuity.
  • Welcomed guests by completing check-in procedures and amending required reservation changes.

VIP COORDINATOR

Tiger Resort Leisure & Entertainment Inc - Okada Manila
Manila, Philippines
08.2019 - 03.2023
  • Handle reservations using OPERA system from casino guests through membership hotline and VIP services email.
  • Follow up on the updated billing for casino members and settlement for complimentary charges through Halo system.
  • Proactively build and maintain customer relationships to long absentee players by performing outbound telemarketing.
  • Resolved customer queries and problems using effective communication and providing step-by-step solutions.

CUSTOMER SERVICE AGENT

Philippine Airport Ground Support Solutions Inc - China Southern Airlines
Manila, Philippines
04.2017 - 07.2019
  • Checks in passengers at ticket counter and ensures proper handling of luggage.
  • Assist passengers with any requests they have, such as requests for wheelchairs or special assistance.
  • Be active on the airport floor to assist passengers with any problems that may arise, such as directions, information for completing security processing and flight information.
  • Communicated boarding announcements, guiding passenger boarding order by seat assignment.
  • Listen to passenger feedback and ensure that feedback is noted and taken on board.

Education

Bachelor of Science - Tourism Management

Centro Escolar University
Mendiola, Manila, Philippines
01.2016

Diploma of Higher Education - undefined

Immaculate Conception College
Mabini Balayan, Batangas, Philippines
01.2012

Skills

  • Knowledgeable of marketing and guest relations practices in a service-oriented environment
  • Good general understanding of casino operations and the gaming industry
  • Have a good mathematical skills for financial transactions and/or cash handling
  • Knowledgeable with Micros Opera and Halo
  • Skilled in using Travelsky system for airport check-in procedure and lead gate
  • Active listening skills targeted at handling problems and taking improvement advice
  • Exceptional relationship building skills targeted at ensuring teamwork and customer service
  • Basic PC navigation skills and knowledge in office applications such as - Microsoft Word, Excel and PowerPoint

Languages

English
Native or Bilingual

Reference

• Kenneth William - Operations Manager at Nunacor Development Corporation +1 (709) 697-4159

• Lilibeth Bunag - Assistant Manager at Mamattuk Food Inc. +971 50 585 7105

Timeline

SERVER

Mamattuk Food Inc.
06.2025 - Current

GUEST SERVICE AGENT

Royal Inn + Suites
06.2025 - Current

HOST OPERATIONS OFFICER

Travellers International Hotel Group Inc. - Newport World Resorts
06.2024 - 03.2025

FRONT DESK SUPERVISOR

GNOVA Inc. - Manta Ray Bay Resort and Yap Divers
06.2023 - 04.2024

VIP COORDINATOR

Tiger Resort Leisure & Entertainment Inc - Okada Manila
08.2019 - 03.2023

CUSTOMER SERVICE AGENT

Philippine Airport Ground Support Solutions Inc - China Southern Airlines
04.2017 - 07.2019

Bachelor of Science - Tourism Management

Centro Escolar University

Diploma of Higher Education - undefined

Immaculate Conception College
MAIKA ELLAINE DALOS