MAIKA ELLAINE DALOS
Happy Valley-Goose Bay,Philippines
Summary
Responsible Guest Service Agent and Server passionate about delivering outstanding quality and service. Offering 8 years of experience in hospitality industry with history of recognition for performance. Skilled in collaborating with clients to understand their needs and provide top-notch service. A proven track record of exceeding expectations and building strong relationships with customers.
Overview
9
9
years of professional experience
Work History
SERVER
Mamattuk Food Inc.
2 Tenth St. Happy Valley Goose Bay, NL
06.2025 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
GUEST SERVICE AGENT
Royal Inn + Suites
3 Royal St. , Happy Valley Goose Bay , NL
06.2025 - Current
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
- Collected room deposits, fees, and payments.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
HOST OPERATIONS OFFICER
Travellers International Hotel Group Inc. - Newport World Resorts
Manila, Philippines
06.2024 - 03.2025
- First level of support for supervising VIP areas and hosts.
- Ensuring that VIP queries, needs, requests and complaints are acted on quickly and efficiently.
- Make decisions involving the exchange of cash, address minor complaints and coordinating with supervisors of other departments.
- Maintain an atmosphere of professionalism by ensuring that the VIP gaming areas are clean and organized and by keeping a well-groomed appearance.
- Facilitate treasury transactions on behalf of VIPs (buy-ins, etc.).
FRONT DESK SUPERVISOR
GNOVA Inc. - Manta Ray Bay Resort and Yap Divers
Yap, Micronesia
06.2023 - 04.2024
- Managed and dealt with customer complaints by promptly resolving issues and offering helpful solutions.
- Promoted additional hotel facilities and services to enhance customer experiences.
- Greeted hotel guests with warmth and professionalism, providing excellent first impressions.
- Performed close-of-day functions following hotel procedures and guaranteeing coverage continuity.
- Welcomed guests by completing check-in procedures and amending required reservation changes.
VIP COORDINATOR
Tiger Resort Leisure & Entertainment Inc - Okada Manila
Manila, Philippines
08.2019 - 03.2023
- Handle reservations using OPERA system from casino guests through membership hotline and VIP services email.
- Follow up on the updated billing for casino members and settlement for complimentary charges through Halo system.
- Proactively build and maintain customer relationships to long absentee players by performing outbound telemarketing.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
CUSTOMER SERVICE AGENT
Philippine Airport Ground Support Solutions Inc - China Southern Airlines
Manila, Philippines
04.2017 - 07.2019
- Checks in passengers at ticket counter and ensures proper handling of luggage.
- Assist passengers with any requests they have, such as requests for wheelchairs or special assistance.
- Be active on the airport floor to assist passengers with any problems that may arise, such as directions, information for completing security processing and flight information.
- Communicated boarding announcements, guiding passenger boarding order by seat assignment.
- Listen to passenger feedback and ensure that feedback is noted and taken on board.
Education
Bachelor of Science - Tourism Management
Centro Escolar University
Mendiola, Manila, Philippines01.2016
Diploma of Higher Education - undefined
Immaculate Conception College
Mabini Balayan, Batangas, Philippines01.2012
Skills
- Knowledgeable of marketing and guest relations practices in a service-oriented environment
- Good general understanding of casino operations and the gaming industry
- Have a good mathematical skills for financial transactions and/or cash handling
- Knowledgeable with Micros Opera and Halo
- Skilled in using Travelsky system for airport check-in procedure and lead gate
- Active listening skills targeted at handling problems and taking improvement advice
- Exceptional relationship building skills targeted at ensuring teamwork and customer service
- Basic PC navigation skills and knowledge in office applications such as - Microsoft Word, Excel and PowerPoint
Languages
English
Native or Bilingual
Reference
• Kenneth William - Operations Manager at Nunacor Development Corporation +1 (709) 697-4159
• Lilibeth Bunag - Assistant Manager at Mamattuk Food Inc. +971 50 585 7105
Timeline
SERVER
Mamattuk Food Inc.
06.2025 - Current
GUEST SERVICE AGENT
Royal Inn + Suites
06.2025 - Current
HOST OPERATIONS OFFICER
Travellers International Hotel Group Inc. - Newport World Resorts
06.2024 - 03.2025
FRONT DESK SUPERVISOR
GNOVA Inc. - Manta Ray Bay Resort and Yap Divers
06.2023 - 04.2024
VIP COORDINATOR
Tiger Resort Leisure & Entertainment Inc - Okada Manila
08.2019 - 03.2023
CUSTOMER SERVICE AGENT
Philippine Airport Ground Support Solutions Inc - China Southern Airlines
04.2017 - 07.2019
Bachelor of Science - Tourism Management
Centro Escolar University
Diploma of Higher Education - undefined
Immaculate Conception College