Maie Abdullatif
Mississauga
Summary
Experienced Call Centre Agent specializing in customer support and conflict resolution. Successfully handled high call volumes, providing timely and professional solutions to customer inquiries. Strong background in CRM systems, contributing to improved customer retention rates through effective service.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Real Canadian Superstore
Frount Desk
10.2020 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
Trainee Accountant
IMpack
09.2018 - 11.2019
- Verified financial data accuracy and ensured compliance with regulations.
- Maintained transaction logs and assisted in data entry tasks.
- Organized financial documents and supported administrative duties.
Customer Service Representative
Burjuman
08.2004 - 06.2008
- Managed customer inquiries, leading to a 65% reduction in complaint calls.
- Provided product and service information, ensuring client satisfaction.
- Maintained professionalism and composure in handling customer disputes.
- Assisted with account management and service adjustments.
Accountant
Dubai United Corporation
01.2003 - 06.2004
- Processed financial reports, payroll, and reconciliations.
- Provided detailed financial assessments to support business operations.
- Monitored and forecasted company costs for budget planning.
Education
ESL - English-as-a-Second-Language Education
Sheridan College
Oakville, ONBBA - Accounting
Faculty of Financial and Management Sciences, Alexandria University
Bachelor - Digital Marketing
Cdi College
Mississauga, ON03.2026
Social Media Marketing
Cdi College
Mississauga, ON04.2025
Business Management Diploma - undefined
Oxford College
Mississauga, ON08.2019
Skills
- Call center operations
- Customer relations and retention
- CRM and database management
- Active listening and communication
- Conflict resolution and problem-solving
- Multitasking and time management
Websites
Certification
- Customer Service Excellence Certification – [Reef Mall], [2005]
- Call Centre & Customer Support Certification – [Burjuman Center], [2004]
Languages
English
Full Professional
Awards and Honours
Employee of the Month – BurJuman, Dubai (Month/Year), Top Customer Service Performer – Recognized for achieving a high customer satisfaction rating (2006), Outstanding Call Resolution Award – Awarded for resolving the highest number of customer inquiries efficiently (2007)
Affiliations
- Customer Service Professionals Network (CSPN) – Member since [2011]
- International Customer Management Institute (ICMI) – Member since [2016]
Timeline
Real Canadian Superstore
Frount Desk
10.2020 - Current
Trainee Accountant
IMpack
09.2018 - 11.2019
Customer Service Representative
Burjuman
08.2004 - 06.2008
Accountant
Dubai United Corporation
01.2003 - 06.2004
ESL - English-as-a-Second-Language Education
Sheridan College
BBA - Accounting
Faculty of Financial and Management Sciences, Alexandria University
Business Management Diploma - undefined
Oxford College
Bachelor - Digital Marketing
Cdi College
Social Media Marketing
Cdi College