Maicah Vanessa Cairo
Winnipeg,MB
Summary
As a dedicated Customer Experience Specialist at Air Canada, I have consistently delivered exceptional customer service, ensuring every passenger's journey is pleasant and stress-free. My strong work ethic and commitment to excellence have been recognized through numerous commendations from both managers and customers alike. With a consistent attendance record, I have demonstrated reliability and a steadfast dedication to my role, contributing significantly to the positive reputation and smooth operation of Air Canada's customer service team.
Overview
12
12
years of professional experience
Work History
Customer Experience Specialist
Air canada
Winnipeg, Manitoba
05.2022 - Current
- Perform customer check-ins and issue boarding passes.
- Provide pre-boarding customers with flight schedule and route information.
- Support customers requiring special assistance, ensuring their timely and safe transport to designated gates or baggage claims.
- Actively move throughout the airport to attend to assigned work areas.
- Address customer's concerns accordingly and in a timely manner and to also come up with alternative options to help with their issue.
Customer Service Representative
TJX Canada- Winners
Winnipeg, Manitoba
04.2014 - 03.2022
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Increased customer service feedback scores by delivering outstanding service to customers daily.
- Managed cash register operations using POS system and processed sales and returns.
- Assessed conflicts and identified solutions for clients promptly.
Administrator
IG Wealth Management
Winnipeg, Manitoba
02.2019 - 12.2019
- Providing account management and servicing activities.
- Interpreting and analyzing documentation for input and processing.
- Processing of documents based on the request received and completing according to the company's policy, procedures and compliance guidelines.
- Using various software applications to ensure the accurate completion of request.
Customer Service Team Member
KFC
Winnipeg, Manitoba
10.2012 - 02.2015
- Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
- Carefully maintained proper sanitation, health and safety standards in work areas following practices and company requirements.
- Worked with teammates and openly invited coaching from management team.
Education
High School Diploma -
Vincent Massey Collegiate
Winnipeg, MB06-2013
Undergraduate - Business Administration
University of Manitoba
Winnipeg, MBSkills
- Critical thinking
- Technical Skills
- Strategic Planning
- Public interaction
- Punctual
- Detail-oriented
- Language Fluency: English & Tagalog
Timeline
Customer Experience Specialist
Air canada
05.2022 - Current
Administrator
IG Wealth Management
02.2019 - 12.2019
Customer Service Representative
TJX Canada- Winners
04.2014 - 03.2022
Customer Service Team Member
KFC
10.2012 - 02.2015
High School Diploma -
Vincent Massey Collegiate
Undergraduate - Business Administration
University of Manitoba
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