Summary
Overview
Work History
Education
Skills
Timeline
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Maiah Yanni

San Diego

Summary

I have over five years of retail management experience between big box stores and intimate storefronts. My experience at Sephora as a Sales and Service Lead has allowed me to combine my past experience with overseeing teams of twenty to forty people to developing personal rapport with customers at a small storefront level. I know that my experience at Sephora One Paseo, understanding the ways in which every team member from the Beauty Advisor to the Store Manager contributes to optimize the customer's holistic experience, will allow me to be an asset to Sephora Carmel Mountain as an Assistant Store Manager if given the opportunity.

Overview

8
8
years of professional experience

Work History

Sales and Service Lead

Sephora
06.2023 - Current
  • Leads effectively to reach all store goals and metrics through coaching to celebrate, improve, and follow up.
  • Excellent communication skills, both verbal and written.
  • Strong and effective critical thinking skills to break down problems, evaluate solutions. and make decisions at a team-wide level.
  • Leads by example through excellent client service and strong rapport-building abilities by focusing on client experience.
  • Has clear understanding through experience at Sephora of all Areas of Responsibility in order to lead a full team with positive morale and respect for all of those involved.
  • Head of store DE&I initiative requiring graphic design skills involving Adobe Illustrator, peer coordination, and a open heart and mind.

Specialty Sales Team Leader

Target
08.2021 - 06.2023
  • Leader of Specialty Departments including Apparel and Accessories, Beauty, Home, Electronics, and Seasonal.
  • Managed time-sensitive workloads including sales plans, price changes, and daily freight operations.
  • Managed, developed, and submitted reports on sales and visual merchandising weekly.
  • Enforced company policies and regulations with employees.
  • Delivered superior training and leadership to teams, boosting performance by exceeding performance targets.
  • Managed and lead teams of up to twenty people.
  • Assisted in recruitment of new team members, hiring highest qualified associates to build team of top performers.
  • Managed, mentored, and guided employees to foster proper completion of assigned duties.

Closing Team Leader

Target
08.2019 - 08.2021
  • Responsible for all departments during store close and worked as only leader in the building after 4 PM.
  • Managed all closing tasks including cash handling, securing building, and communication in closing email.
  • Managed and lead teams of up to forty people.
  • Enforced company policies and regulations with employees.
  • Delivered superior training and leadership to teams to boost performance and help team members exceed performance targets.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Managed, mentored, and guided employees to foster proper completion of assigned duties.

Shift Team Leader

Chipotle Grill
08.2017 - 08.2019
  • Managed morning and closing shifts.
  • Responsible for food preparation, line cook, cash handling, ordering and receiving freight.
  • Enforced company policies and regulations with employees.
  • Enforced company policies and regulations with employees, boosting performance, achievements, and reducing turnover metrics by 85%.
  • Managed, delivered, and submitted shift summary reports for supervisor and communicated regularly on goals in progress.

Education

High School Diploma -

Placer High School
Auburn, CA
06-2016

Skills

  • Developing team talent
  • Computer proficient
  • Problem solving
  • Communication
  • Organized
  • Consistent and reliable
  • Motivated
  • Multitasking
  • Sales
  • Imbuing confidence in customers

Timeline

Sales and Service Lead

Sephora
06.2023 - Current

Specialty Sales Team Leader

Target
08.2021 - 06.2023

Closing Team Leader

Target
08.2019 - 08.2021

Shift Team Leader

Chipotle Grill
08.2017 - 08.2019

High School Diploma -

Placer High School

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Maiah Yanni