Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maia Mayer

Summary

Energetic Supervisor successful at motivating and building positive team dynamics to accomplish given goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.

Overview

4
4
years of professional experience

Work History

Supervisor

ITAN
11.2023 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.

Waitress

State & Main
02.2023 - Current
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Trained new employees to perform duties.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.

Receptionist

Fit4Less
05.2023 - 10.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.Processed payments and updated accounts to reflect balance changes.
  • Kept building interiors appealing with routine deep cleaning of high-traffic areas.
  • Cleaned and sterilized gym equipment multiple times throughout shift to decrease amount of harmful bacteria.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.


Waitress

Wakefield Mill
07.2021 - 10.2022
  • Presented menus to patrons to answer questions about menu items and make recommendations.
  • Trained new employees to perform duties.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Set up tables in between patrons to reduce wait times.
  • Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.
  • Stock service areas with supplies such as coffee, food, tableware, and linens.
  • Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
  • Provide guests with information about local areas, including giving directions.
  • Provide friendly and welcoming service to all patrons.

Cashier

IGA Famille Charles
03.2020 - 07.2021
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Trained new team members in cash register operation, stock procedures and customer services.

Education

High School Diploma -

Philemon Wright High School
Gatineau, QC
06.2022

Skills

  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Employee Motivation
  • Inventory Control
  • Staff Discipline
  • Process Monitoring and Improvement

Languages

English
Native/ Bilingual
French
Native/ Bilingual

Timeline

Supervisor

ITAN
11.2023 - Current

Receptionist

Fit4Less
05.2023 - 10.2023

Waitress

State & Main
02.2023 - Current

Waitress

Wakefield Mill
07.2021 - 10.2022

Cashier

IGA Famille Charles
03.2020 - 07.2021

High School Diploma -

Philemon Wright High School

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Maia Mayer