Maia Heladze
Restaurant Industry
Ottawa,ON
Summary
Hardworking restaurant management professional with a good business sense, exceptional customer relations skills and a motivational leadership style. Detail-oriented and thorough with a solid history of keeping businesses financial viable. Offering 32 years of restaurant industry experience. Reliable and eager to explore new areas of employment as a newcomer from Ukraine.
Overview
32
32
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Housekeeper
Appart'City Hotel
Agen, France
09.2022 - 11.2022
- Worked on cleaning team to service hotel.
- Adhered to professional house cleaning checklist.
- Cleaned hotel rooms, including check-outs.
- Responded to requests from patrons for linens and toiletries.
- Performed deep cleanings as needed throughout the property;
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies and hotel brochures to make guests feel welcome and at home.
- Paid attention to detail.
Restaurant Owner
Kaheti Restaurant
Kyiv, Ukraine
02.2006 - 03.2022
- Owned and operated a family restaurant.
- Managed all the day to day of the restaurant, including inventories, allocation of resources, administration of payroll, and business finances.
- Coordinated staff, including hiring and training.
- Developed the menu and signature dishes by applying knowledge of traditional Georgian cuisine.
- Set employee schedules, delegated work and monitored food quality and service performance to ensure customer satisfaction.
- Sourced vendors, negotiated contracts and managed efficient deliveries of high-quality supplies.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Chef
Georgian Restaurant
Kyiv, Ukraine
02.1990 - 01.2006
- Developed recipes and menus by applying knowledge of Georgian cuisine.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Baked traditional pastries and cooked cold and warm food menu items in a timely and efficient manner.
- Prepared all foods to customer satisfaction, including accounting for special dietary concerns.
- Supported waitstaff when needed by serving tables.
- Monitored line processes to maintain consistency in quality, quantity and presentation.
- Inventoried food, ingredient and supply stock to prepare and plan vendor orders.
Education
Bachelor of Economics -
Tbilisi State University
Tbilisi, Georgia 09.1981 - 06.1986
High School Diploma -
N. 3
Kvareli, Georgia 09.1977 - 06.1981
Skills
Food service knowledgeundefined
Timeline
Housekeeper
Appart'City Hotel
09.2022 - 11.2022
Restaurant Owner
Kaheti Restaurant
02.2006 - 03.2022
Chef
Georgian Restaurant
02.1990 - 01.2006
Bachelor of Economics -
Tbilisi State University
09.1981 - 06.1986
High School Diploma -
N. 3
09.1977 - 06.1981
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