Thi Tuyet Mai Trinh
North York,ON
Summary
Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills, honed at Bow Thai Restaurant. Proven ability to enhance guest engagement and satisfaction while efficiently managing operations. Adept at cash handling and resolving inquiries, contributing to improved customer loyalty and operational efficiency.
Overview
5
5
years of professional experience
Work History
Server
Bow Thai Restaurant
02.2024 - Current
- Provided exceptional customer service to enhance guest experience and satisfaction.
- Assisted in maintaining cleanliness and organization of dining areas for efficient service operations.
- Learned menu offerings and daily specials to accurately inform guests and facilitate order placement.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
Supervisor
LamHan Banh Mi
02.2022 - 02.2024
- Oversaw daily operations, ensuring adherence to safety protocols and quality standards.
- Trained and mentored new staff, enhancing team performance and operational efficiency.
- Streamlined workflow processes, reducing turnaround times for service delivery.
- Conducted regular performance evaluations, providing constructive feedback to improve employee skills.
- Managed inventory levels, coordinating with suppliers to maintain stock availability.
- Resolved operational issues promptly, minimizing disruptions to service and productivity.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Receptionist
Lotus Nails
Barrie, ON
03.2021 - 01.2022
- Managed multi-line phone systems, directing calls to appropriate departments efficiently.
- Greeted and assisted visitors, ensuring a welcoming and professional atmosphere.
- Scheduled appointments and maintained calendar for management, optimizing time management.
- Processed incoming mail and packages, distributing them promptly to relevant staff members.
Education
Accounting And Finance
Seneca College of Applied Arts And Technology
North York12.2022
Skills
- Strong work ethic
- Customer service
- Cash handling
- Guest engagement
Languages
English
Elementary
Timeline
Server
Bow Thai Restaurant
02.2024 - Current
Supervisor
LamHan Banh Mi
02.2022 - 02.2024
Receptionist
Lotus Nails
03.2021 - 01.2022
Accounting And Finance
Seneca College of Applied Arts And Technology