Mai Lee
Sacramento
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
Work History
SR Business Services Specialist
Cox Automotive
04.2016 - 08.2024
- Maintained organized records of client files, ensuring compliance with company policies and procedures.
- Adhere to established procedures and compliance when sorting, organizing, validating, signing off/executing, and shipping
- Promptly responded to inquiries and requests from prospective customers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responsible for the reassignment/execution of titles & lien satisfactions generations of letters and adherence to state/county requirements.
Cashier
Panda Express
04.2013 - 03.2016
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer, minimizing discrepancies and ensuring accountability.
- Trained new cashiers on operational procedures and customer service standards.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Education
High School Diploma -
Grant High School
Sacramento, CASkills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Calm and professional under pressure
- Excellent communication
- Organizational skills
- Active listening
- Decision-making
- Problem resolution
Timeline
SR Business Services Specialist
Cox Automotive
04.2016 - 08.2024
Cashier
Panda Express
04.2013 - 03.2016
High School Diploma -
Grant High School