Mai Ito
Prince George,BC
Summary
Friendly Barista enjoys creating memorable beverages for customers in busy establishments. Good communicator and known for engaging people from diverse cultures and backgrounds. Enthusiastic demeanor coupled with enduring composure during busy peak periods.
Overview
5
5
years of professional experience
Work History
Lead Barista/Roaster
TULLY'S COFFEE
04.2014 - 03.2019
- Providing the ultimate coffee shop experience by creating a welcoming atmosphere and providing exceptional customer service
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
- Conducted final check of beverages to ensure quality maintenance
- Helped customers in billing and payment processes at the stores counter.
Assistant Manager/Lead Barista
Fresh Start Coffee Co.
07.2016 - 02.2017
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
Master of Gender Studies -
University of Northern British Columbia
Prince George, B.C.02.2024
Bachelor of Global Studies -
Chukyo University
Nagoya, Aichi01.2019
Skills
- 5 years of customer service experience in the cafe industry
- Excellent communication skills in Japanese and English
- Microsoft Office (Excel, Word, PowerPoint) - Intermediate
- POS Systems
- Equipment maintenance
- Problem-solving abilities
Visa Expiration
09/01/25
Languages
English
Native or Bilingual
Japanese
Native or Bilingual
Timeline
Assistant Manager/Lead Barista
Fresh Start Coffee Co.
07.2016 - 02.2017
Lead Barista/Roaster
TULLY'S COFFEE
04.2014 - 03.2019
Master of Gender Studies -
University of Northern British Columbia
Bachelor of Global Studies -
Chukyo University
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