Dedicated and adaptable professional with 10+ years of experience in customer service. Takes pride in anticipating customer needs and providing fast, warm and attention to detail service to create comfortable and memorable experiences for customers in different settings. Skilled in pleasing demanding customers and exceeding their expectations. Open-minded and committed team player, always ready to help team achieve company goals.
Hi, I’m
MAI IMADA
Restaurant Server
1709 23 Ave. NW Calgary,AB
Summary
Overview
11
years of professional experience
2
years of post-secondary education
2
Certifications
Work History
MUKU Japanese RamenCalgary
Restaurant Server
12.2020 - Current
Job overview
- Closely collaborated with other workers to keep restaurant working efficiently and teams ready to meet customer needs.
- Memorized names and order preferences of regular customers and cultivated warm and friendly relationships with them.
- Conducted interviews and trained new serving staff.
True World Foods Inc Of CanadaCalgary
Grocery Clerk
04.2019 - 03.2020
Job overview
- Pleasantly greeted customers, answered questions and helped them find items quickly for an optimal in-store experience for each customer.
- Conducted inventory control, such as counting and stocking merchandise.
- Contributed to significant increase in sale by constantly creating informative and entertaining posts on store's public Instagram account.
Maple Fun Tours LtdVancouver
Inbound Tour Operator
06.2016 - 11.2018
Job overview
- Arranged tours by booking hotels, restaurants, tour guides and transportation for large groups from Japan.
- Dealt with occurring travel problems, complaints, or special needs quickly and appropriately.
- Worked closely with local staff members to schedule and coordinate complicated itineraries ensuring all needs of customers were met.
- Attended FAM trips to keep product knowledge up to date and relevant.
Airport Terminal Service Co., LtdNarita International Airport, Japan
Airport Information Desk Staff /Call Centre Staff
08.2014 - 04.2016
Job overview
- Welcomed guests with friendly greeting and promptly answered questions regarding airport facilities, flight information, ground access and lost and found inquiries.
- Performed airport announcement and carried out paging services upon guest request.
- Developed strong communication and problem-solving skills through managing high volume of guests and calls.
Benkei RamenVancouver
Restaurant Server
09.2012 - 02.2014
Job overview
- Served food and beverages promptly while remaining professional and courteous in a fast-paced environment.
- Maintained restaurant clean and organized dining areas, ensuring pleasant dining experience.
- Assisted in maintaining accurate inventory management and balancing cash register.
Education
SAIT Polytechnic, Calgary
Diploma from Travel & Tourism
09.2010 - 04.2012
University Overview
GPA: 3.69
- Jason Lang Scholarship 2012 from Alberta Student Aid
Skills
Excellent interpersonal skills
undefinedCertification
Class 5 Alberta Driver's License
Timeline
Restaurant Server
MUKU Japanese Ramen
12.2020 - Current
Class 5 Alberta Driver's License
07-2020
Grocery Clerk
True World Foods Inc Of Canada
04.2019 - 03.2020
ProServe Liquor Staff Training Alberta Gaming and Liquor Commission
01-2019
Inbound Tour Operator
Maple Fun Tours Ltd
06.2016 - 11.2018
Airport Information Desk Staff /Call Centre Staff
Airport Terminal Service Co., Ltd
08.2014 - 04.2016
Restaurant Server
Benkei Ramen
09.2012 - 02.2014
SAIT Polytechnic, Calgary
Diploma from Travel & Tourism
09.2010 - 04.2012
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