MAI HASHIGUCHI
Calgary,AB
Summary
Experienced shift supervisor with over two years at Starbucks, skilled in managing daily operations, leading teams, and providing excellent customer service. Proven ability to handle high-pressure situations and maintain a positive, welcoming atmosphere for customers. Strong organizational and communication skills, with a passion for teamwork and efficiency.
Overview
4
4
years of professional experience
Work History
Restaurant Busser
Kinjo Restaurant
Calgary, AB
09.2024 - Current
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Hotel Housekeeper
Hoshino Resort Hotel
Japan
02.2024 - 07.2024
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
Hotel Housekeeper
Hotel Anda No Mori
Japan
10.2023 - 02.2024
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
Barista Shift Supervisor
STARBUCKS COFFEE COMPANY
Japan
10.2020 - 01.2023
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Education
IT
Nikon Daigaku High School
Japan, Miyazaki03.2011
Skills
- Excellent teamwork
- Flexible schedule availability
- Floor cleaning
- Maintaining cleanliness
- Food Running
- Time Management
- Beverage Service
- Adaptable to change
- Heavy Lifting
- Table Bussing
Timeline
Restaurant Busser
Kinjo Restaurant
09.2024 - Current
Hotel Housekeeper
Hoshino Resort Hotel
02.2024 - 07.2024
Hotel Housekeeper
Hotel Anda No Mori
10.2023 - 02.2024
Barista Shift Supervisor
STARBUCKS COFFEE COMPANY
10.2020 - 01.2023
IT
Nikon Daigaku High School