Mai Dalquen
Toronto,ON
Summary
With over three decades at Ontario Media Development Corporation, I've mastered client relations and event management, excelling in high-pressure situations and cross-cultural communication. My leadership in organizing large-scale events showcases my problem-solving skills and active listening, significantly enhancing client satisfaction and team performance.
Overview
32
32
years of professional experience
Work History
Events Management Officer
Ontario Media Development Corporation (OMDC)
06.1991 - 07.2023
- Interpersonal and Communication Skills
Having engaged with international clients from diverse cultural backgrounds, I have honed my communication skills, understanding the nuances of cross-cultural business practices. I have a proven ability to thrive in high-pressure environments while maintaining excellent service delivery. My communication skills also extend to marketing services and engaging with stakeholders, ensuring their unique requirements are met for in-person, virtual, or hybrid events. - Managed high-performing teams, fostering a culture of accountability and open communication that ultimately led to better project outcomes.
- Developed and maintained positive relationships with clients, resulting in increased customer satisfaction and retention rates.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist employees and maintain excellent customer service.
Education
416-904-9764
Jennifer Pountney
Manager Of Communications - OMDC416-241-5688
Sharon Wilson
Communications Officer - OMDCSkills
- Active Listening
Understanding customer needs and concerns by giving full attention, asking clarifying questions, and empathizing with their perspective - Clear Communication
The ability to convey information effectively, whether explaining solutions or offering recommendations, in a way that is easy for the customer to understand
- Problem-Solving
The capacity to assess issues quickly, think critically, and provide timely, effective solutions that satisfy customer needs - Patience and Empathy
Remaining calm and empathetic when dealing with difficult or frustrated customers, showing that their concerns are valued and being addressed with care
Languages
Arabic
Native or Bilingual
Timeline
Events Management Officer
Ontario Media Development Corporation (OMDC)
06.1991 - 07.2023
416-904-9764
Jennifer Pountney
416-241-5688
Sharon Wilson
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