Mahzyar Mapar
Toronto,ON
Summary
- Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
- Welcoming Front Desk Associate with 6 years of experience in hospitality. Extensive knowledge of customer relations and commitment to individualized care. Successful at multitasking and bookkeeping.
- Hardworking and passionate job seeker with strong organizational skills . Ready to help team achieve company goals.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Front Desk Associate
Beauty Pulse Medspa
12.2023 - Current
- Great and welcome clients,ensuring a friendly and professional atmosphere.
- effectively communicate with clients to understand their needs and provide importation about clinic services.
- address client inquiries,concerns,and provide appropriate assistance.
- schedule and confirm client appointment for their treatment.
- perform general administrative tasks,including data entry ,maintaining client records, and handling phone inquiries.
- assist in processing client payments and managing billing procedures.
- collect feedback from clients and convey relevant information to the clinic team.
Client Service Representative
DR.Reyhane Ahmadkhani Beauty Clinic
01.2020 - 10.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Maintained and managed clients files and databases.
Education
B.SC Biomedical Engineering -
IA U
Dezful IranSkills
- Multi-line phone systems
- Cash transactions
- Hospitality services
- Drawer balancing
- Listening skills
- Microsoft Office
- Bookkeeping
- Safety and security procedures
- Credit and cash payments
- Company policies and procedures
- Marketing
- Payment oversight
- Reservations
- Mail and packages
- Time management
- Oral and written communications
Languages
English
Professional Working
Farsi
Native or Bilingual
Timeline
Front Desk Associate
Beauty Pulse Medspa
12.2023 - Current
Client Service Representative
DR.Reyhane Ahmadkhani Beauty Clinic
01.2020 - 10.2023
B.SC Biomedical Engineering -
IA U