Summary
Overview
Work History
Education
Skills
Languages
Yoga Trainer Certificate
Timeline
Generic

Mahya Hatami

Ottawa,ON

Summary

As a dedicated two-year associate at SportChek, I have cultivated valuable leadership skills through close collaboration with managers and a deep understanding of team dynamics. This role has afforded many hands-on experience in operational management, customer service, and team supervision, which are complemented by my academic background in psychology. These experiences have equipped the ability to effectively motivate teams, resolve conflicts, and optimize workflow processes. With a passion for sports and a commitment to excellence, By being eager to leverage my skills and knowledge in a managerial role, contributing to the continued success and growth of your organization.

Overview

3
3
years of professional experience

Work History

DOM Associate/Back of the House

Sportchek
06.2022 - Current
  • Retrieve online orders for BOPIS and regular.
  • Finding unassigned items from store according to the order.
  • Pack the items carefully and efficiently.
  • Arrange the shipment of packages by doing Manifest.
  • Work closely with other team members.
  • Handle customer complaints and concerns in a professional manner.
  • Contribute to the overall success of the store.
  • Worked varied hours to meet seasonal and business needs.

Customer Fulfillment Associate

Walmart
09.2021 - Current
  • Detail-oriented and fast-moving order picker and dispenser.
  • Greeting and answering customers' questions and concerns.
  • Checked inventory and selected products from variety of locations.
  • Followed orders precisely for correct items, sizes and quantities.
  • Recommended the best substitutions.
  • Learn to work and resolve issues with digital devices like Tellzone and Walmart printers.

Volunteer

Community Health Center
05.2024 - 06.2024
  • Assisted the After School Program.
  • Supported engaging, fun, and smooth-running events for kids.
  • Used strong interpersonal communication skills for better discipline.
  • Represented organization positively and professionally while providing community with much-needed services.

Cashier

Metro
08.2021 - 11.2021
  • Operated cash register.
  • Helped customers complete purchases, locate items, join reward programs, and use their gift cards.
  • Practiced paging for any store or customer-related issues.
  • Checked identification for proof-of-age for alcohol and tobacco.
  • Worked flexible schedule to meet the store needs.
  • Grow communication skills for greeting customers.
  • Keeping the workplace tidy and clean with constant sanitization.

Education

Bachelor of Arts - Psychology

University of Ottawa
Ottawa, ON
12.2026

High School Diploma -

McNally High School
Edmonton, AB
2022

Skills

  • Executive Leadership
  • Friendly and Enthusiastic
  • Motivated Team Player
  • Strong Attention to Detail
  • Proficient in using handheld devices and scanners
  • Inventory Management
  • Packing and preparing shipments for delivery
  • Excellent attention to detail
  • Work efficiently in a fast-paced environment
  • Strong organizational skills to manage multiple tasks
  • Effective communication skills
  • Knowledge of safety protocols and procedures

Languages

English
Native/ Bilingual
Persian
Native/ Bilingual
French
Limited

Yoga Trainer Certificate

Gained proficiency in creating and leading yoga classes tailored to diverse skill levels and participant needs.

Timeline

Volunteer

Community Health Center
05.2024 - 06.2024

DOM Associate/Back of the House

Sportchek
06.2022 - Current

Customer Fulfillment Associate

Walmart
09.2021 - Current

Cashier

Metro
08.2021 - 11.2021

Bachelor of Arts - Psychology

University of Ottawa

High School Diploma -

McNally High School

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Mahya Hatami