Playing Tennis, Mountain Hiking, Playing Piano, Skiing
MAHYA GHAFARI
Richmond Hill,ON
Summary
Track record of achieving exceptional results in exceeding high personal set goals and customer service excellence. Hardworking, focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success. Skilled team player with a strong background in customer service environments. Works well independently to handle assignments and is always ready to go beyond basic assignments. Quick learner with good computer abilities.
Energetic individual with attention to detail and well-trained in handling maintaining customer records. Desiring a Billing Analyst position in the CAA industry.
Accomplished Billing Analyst willing to work hard while utilizing outstanding interpersonal and decision-making skills. Proficient in CAA and knowledgeable in the methods to resolve billing issues.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
IT- Invoice and Billing Analyst
CAA
10.2022 - Current
- Managed client relationships effectively, addressing concerns promptly and professionally to ensure continued business partnerships.
- Verified daily coupon extraction process to enable correct execution of process.
- Analyzed payment information and applied changes correct customer accounts.
- Maintained strict confidentiality with all personal data as per company guidelines.
- Coordinated with finance teams to develop annual budgets, incorporating historical data and projected growth rates for accurate forecasting purposes.
- Submitted alternate billing for clients belonging to special demographics using SAP and SAP concur software portal, reconciled EOBs or denied claims and conducted accounts receivable follow-up.
- Functioned as key point of contact for billing data integrity matters for clients, vendors and various internal departments.
Mortgage Agent
Mortgage Alliance
01.2022 - 02.2024
- Checked data input and verify totals on forms to detect errors in arithmetic, data entry, or procedures
- Gained knowledge of products and programs offered to educate clients about various product solutions
- Resolved customer loan problems through research and investigation
- Met with applicants to obtain information for loan applications and answer questions about the process
- Researched and analyzed appropriate loan programs to match borrowers' profiles
- Marketed to realtors, title agents, business owners, and attorneys to gain the new center of influence relationships
- Determined approval status of loan applications based on applicants' qualifications
- Met with clients to complete application documentation, answer questions and resolve concerns or complaints
- Worked between applicants and creditors to resolve issues with applicants and related paperwork
- Compiled each applicant's complete credit and financial statements as part of the application processes
- Helped clients identify their financial goals and identify strategies for achieving each target
Bookkeeper
City market
10.2019 - 10.2021
- Maintained efficient office operations by offering skilled clerical support to senior team members
- Reviewed activities regularly to identify opportunities for improvement
- Required minimal oversight to complete job tasks, meeting all deadlines and goals
- Prepared and submitted quarterly and yearly tax forms and returns to meet local, state, and federal requirements
Bookkeeper
Loblaws Bayview village
11.2016 - 09.2019
- Reviewed vendor information regularly to keep addresses, EINs, and other data current
- Reconciled accounts against bank statements to spot and correct discrepancies
- Collected, analyzed, and summarized account information and trends to prepare financial reports
- Verified employee time to administer accurate bi-weekly payroll for salaried and hourly employees
- Processed daily invoices and payments to keep accounting records current
- Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
- Reconciled and corrected issues with financial records.
Computer systems administrators
Safir language institute
09.2010 - 04.2016
- Discussed system status, addressed technical issues, and coordinated production system changes through program stand-up meetings
- Maintain the daily operation of an organization's computer networks
- Developed and implemented policies standardizing infrastructure and information security, backup, and disaster recovery activities
- Administered and monitored district and site server resources and technology solutions to maintain optimal operation
Education
Bachelor of Science - Computer Engineering
Abbas Pour University
Tehran, Teran 09.2007 - 09.2013
Skills
- Interpersonal and Communication
- Active Listener
- Emotional Intelligence
- Time Management in a high-volume environment
- Economics and Accounting
- Judgment and Decision-Making
- High attention to detail
- Exceptional experience using Microsoft Office Suite (Word, Excel, and PowerPoint)
- Serve customer needs
- Teamwork
- Time tracking
- Analytical and Problem-Solving
Certification
Licensed Mortgage Agent in Ontario
Interests
Timeline
IT- Invoice and Billing Analyst
CAA
10.2022 - Current
Mortgage Agent
Mortgage Alliance
01.2022 - 02.2024
Bookkeeper
City market
10.2019 - 10.2021
Bookkeeper
Loblaws Bayview village
11.2016 - 09.2019
Computer systems administrators
Safir language institute
09.2010 - 04.2016
Bachelor of Science - Computer Engineering
Abbas Pour University
09.2007 - 09.2013
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