Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mahwish Waqar

Summary

Organized and detail-oriented Administrative Professional with several years of experience in administrative support, client management, data handling and document preparation. Proven ability to optimize processes, maintain accurate records, and deliver exceptional customer service in fast-paced environments. Skilled in Microsoft Office Suite and adept at managing multiple priorities while maintaining precision and confidentiality. Dedicated to supporting teams with proactive problem-solving and a commitment to excellence.

Overview

5
5
years of professional experience

Work History

Mail Delivery Agent

Canada Post
11.2022 - Current
  • Resolved 95% of customer inquiries on first contact, reducing follow-up calls and contributing to a 10% increase in customer satisfaction scores on assigned routes.
  • Delivered over 1,000 mail items daily with 99.8% accuracy, successfully managing multiple priorities and maintaining on-time performance during peak periods.
  • Completed 100% of required follow-up actions, including parcel tracking and updating client information, helping decrease delivery errors and customer complaints by 15%.
  • Built rapport with over 500 customers on assigned routes, fostering trust and contributing to consistently positive feedback on customer service surveys.

Executive Assistant

Hex Analytics
04.2021 - Current
  • Scheduled and coordinated over 200 meetings annually, including policy roundtables, stakeholder consultations, and financial planning sessions, ensuring seamless logistics and timely communication of agendas and materials.
  • Prepared briefing packages, presentations, and policy summaries for meetings, enabling senior analysts and financial planners to engage stakeholders effectively and follow up on action items promptly.
  • Maintained and updated confidential stakeholder and donor databases using Excel and, improving data retrieval efficiency by 30% for reporting and outreach purposes.
  • Managed daily email correspondence across multiple policy projects, prioritizing urgent matters and maintaining organized records to support institutional transparency and responsiveness.
  • Performed precise data entry and created reports for policy and administrative records, contributing to accurate internal reporting and compliance audits.
  • Utilized Microsoft Excel, Word, Outlook, and PowerPoint to draft policy documents, design stakeholder presentations, and manage shared calendars, supporting effective team collaboration and high-quality outputs.

Program Officer

Office of Program Enhancement
05.2020 - 07.2021
  • Managed high-volume email correspondence, responding to an average of 50+ emails daily within 24 hours, ensuring clear, professional communication that supported efficient team operations and client satisfaction.
  • Performed accurate data entry, maintaining error rates below 1% while updating records and generating reports, reducing data discrepancies and saving an average of 5 hours per week in corrections.
  • Leveraged Microsoft Office tools (Excel, Word, Outlook, PowerPoint) to create detailed reports, polished documents, and engaging presentations, improving stakeholder communication and cutting preparation time by 20%.
  • Prepared essential documents and materials for 10–15 meetings monthly, ensuring all follow-up actions were tracked and completed within 48 hours, leading to timely project progress and improved team coordination.

Education

Master of Science - Economics

Lahore University of Management Sciences
Pakistan
05-2017

Skills

  • Meeting Coordination & Scheduling
  • Document Preparation
  • Data Entry & Record Management
  • Microsoft Office Suite
  • Email & Call Management
  • Customer Service Excellence
  • Organizational Skills
  • Confidentiality & Compliance
  • Process Improvement

Timeline

Mail Delivery Agent

Canada Post
11.2022 - Current

Executive Assistant

Hex Analytics
04.2021 - Current

Program Officer

Office of Program Enhancement
05.2020 - 07.2021

Master of Science - Economics

Lahore University of Management Sciences

Similar Profiles

CREATE PROFILE
Mahwish Waqar