Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Mahwish Mahboob

Calgary,AB

Summary

Dynamic and results-driven Accounts Support Coordinator with extensive experience in technical support and project coordination. Proven expertise in problem-solving, time management, and database management, complemented by a strong ability to foster effective teamwork. Seeking to transition into account management roles that leverage these skills while pursuing a passion for project management.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Accounts Coordinator

Interval World
01.2022 - Current
  • Develops and maintains positive and productive relationships with clients while Building Rapport
  • Coordinated entire trips, planning routes and itineraries, organizing accommodation and computing fees
  • Participated in meetings with project teams as required. Participated in routine meetings with different members.
  • Coordinated accounts payable and receivable processes, ensuring accurate invoice management, timely payments, and compliance with organizational policies. Participated in sales process improvement and upgrading as required
  • Participated in the identifying different clients who are potential to become members expand the potential member database by adding them.

Technical Support Specialist

Working Solutions
01.2019 - 01.2025
  • Provided technical support and troubleshooting services in a timely manner
  • Enhanced customer satisfaction up to 95% with fast, knowledgeable and accurate assistance via phone and email
  • Installed, configured and maintained computer systems and network connections
  • Work with Tier 1 customer support team to troubleshoot technical errors while ensuring the team goals are met
  • Generated reports to track performance and analyze trends
  • Accurately updated internal databases and maintained paper filing systems
  • Maintained and monitored SaaS

Bookkeeper

Concord Transportation
01.2018 - 01.2019
  • Investigated issues thoroughly using personal expertise and scripted repair trees
  • Guided calls using excellent communication skills and decisive approach
  • Identified and resolved issues using software and hardware

Technical Support Specialist

Concord Transportation
01.2017 - 01.2018
  • Developed Excel spreadsheets to track data and streamline accounting processes
  • Issued receipts, invoices and billing statements
  • Reconciled bank accounts, expense accounts and unbudgeted expenditures

Education

Diploma - Business Accounting & Payroll

CDI COLLEGE
09.2025

Bachelor of Science (B.S.) - Computer Science

Jinnah University
01.2013

Skills

  • Customer service
  • Account management
  • Order management
  • Troubleshooting and problem resolution
  • Microsoft office
  • Bookkeeping
  • Administration and operations
  • Project management
  • Customer service management
  • Phone and email etiquette

Certification

  • Exercising Leadership: Foundational Principles (in progress)
  • Customer success Management fundamentals
  • Project Management Foundation
  • Business analysis & Foundation planning

Languages

English
Full Professional

Timeline

Accounts Coordinator

Interval World
01.2022 - Current

Technical Support Specialist

Working Solutions
01.2019 - 01.2025

Bookkeeper

Concord Transportation
01.2018 - 01.2019

Technical Support Specialist

Concord Transportation
01.2017 - 01.2018

Bachelor of Science (B.S.) - Computer Science

Jinnah University

Diploma - Business Accounting & Payroll

CDI COLLEGE

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Mahwish Mahboob