Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mahwish Akram

Summary

PUNCTUAL, HIGHLY MOTIVATED INDIVIDUAL WITH EXPERIENCE IN TRADING AND DEALING WITH CLIENTS. CAPTALIZE ON OPPORTUNITIES AND ENSURE HIGH QUALITY OF SALES AND SERVICES ARE MAINTAINED AT ALL TIMES.

Overview

18
18
years of professional experience

Work History

Call quality audit and insurance verifications

04.2025 - Current
  • Listening to calls for call quality assessment and verification of insurance sales calls with sensitive credit card information. Creating data sheets in Microsoft excel.

Trainer for a major Bank campaign

03.2024 - Current
  • Delivered comprehensive training programs for new hires and existing staff for over a year. Facilitated product knowledge sessions, customer service training, and system navigation workshops. Monitored trainee progress and provided one-on-one coaching to address skill gaps.

Customer service agent for bank in insurance department

03.2022 - Current
  • Handled inbound and outbound customer calls professionally, resolving queries and concerns efficiently. Maintained a high level of customer satisfaction through active listening and effective problem-solving.

e-Business via eBay & Kijiji
02.2009 - 09.2017
  • Home based business where I was part of trading different products online. Developed effective communication skills through dealing with people from different walks of life and successfully meeting their needs. Convince individuals by providing substantial information about the products.

Customer Service Representative

Kahlon INC
12.2007 - 01.2009
  • Multifaceted Customer Service role which served many customers in brand name clothing. Developed and consolidated outstanding people skills through negotiations and understanding their needs.

Education

Bachelor's - Agriculture and Soil Sciences

Skills

  • Cross cultural communication
  • Complaint/Dispute resolution
  • Telephone Sales & Solution Selling
  • Data Entry
  • Negotiations
  • Research
  • Office Administrative
  • Professional work ethics and reliability
  • Deadline oriented

Languages

Punjabi
Full Professional
English
Full Professional
Hindi
Full Professional

Timeline

Call quality audit and insurance verifications

04.2025 - Current

Trainer for a major Bank campaign

03.2024 - Current

Customer service agent for bank in insurance department

03.2022 - Current

e-Business via eBay & Kijiji
02.2009 - 09.2017

Customer Service Representative

Kahlon INC
12.2007 - 01.2009

Bachelor's - Agriculture and Soil Sciences

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Mahwish Akram