PUNCTUAL, HIGHLY MOTIVATED INDIVIDUAL WITH EXPERIENCE IN TRADING AND DEALING WITH CLIENTS. CAPTALIZE ON OPPORTUNITIES AND ENSURE HIGH QUALITY OF SALES AND SERVICES ARE MAINTAINED AT ALL TIMES.
Overview
18
18
years of professional experience
Work History
Call quality audit and insurance verifications
2025.04 - Current
Listening to calls for call quality assessment and verification of insurance sales calls with sensitive credit card information. Creating data sheets in Microsoft excel.
Trainer for a major Bank campaign
2024.03 - Current
Delivered comprehensive training programs for new hires and existing staff for over a year. Facilitated product knowledge sessions, customer service training, and system navigation workshops. Monitored trainee progress and provided one-on-one coaching to address skill gaps.
Customer service agent for bank in insurance department
2022.03 - Current
Handled inbound and outbound customer calls professionally, resolving queries and concerns efficiently. Maintained a high level of customer satisfaction through active listening and effective problem-solving.
e-Business via eBay & Kijiji
2009.02 - 2017.09
Home based business where I was part of trading different products online. Developed effective communication skills through dealing with people from different walks of life and successfully meeting their needs. Convince individuals by providing substantial information about the products.
Customer Service Representative
Kahlon INC
2007.12 - 2009.01
Multifaceted Customer Service role which served many customers in brand name clothing. Developed and consolidated outstanding people skills through negotiations and understanding their needs.
Education
Bachelor's - Agriculture and Soil Sciences
Skills
Cross cultural communication
Complaint/Dispute resolution
Telephone Sales & Solution Selling
Data Entry
Negotiations
Research
Office Administrative
Professional work ethics and reliability
Deadline oriented
Languages
Punjabi
Full Professional
English
Full Professional
Hindi
Full Professional
Timeline
Call quality audit and insurance verifications
2025.04 - Current
Trainer for a major Bank campaign
2024.03 - Current
Customer service agent for bank in insurance department
Senior Global Recruitment Specialist (Sub-Lead) at FPT Software Joint Stock CompanySenior Global Recruitment Specialist (Sub-Lead) at FPT Software Joint Stock Company