Mahtab Deshmeh
Toronto,ON
Summary
Dedicated Receptionist with 1.5+ years of experience in customer service, scheduling, and office coordination. Skilled at resolving issues, handling diverse administrative tasks, and fostering positive client relationships. Detail-oriented, persistent, and multilingual (English, German, basic Arabic & French).
Overview
3
3
years of professional experience
Work History
Receptionist
Sheila Zarabi
11.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Customer Care Receptionist
MABNA Software Company
03.2022 - 09.2024
- Front Desk Reception & Phone Etiquette
- Customer Service & Complaint Resolution
- Scheduling & Calendar Management
- Office Coordination & Maintenance Requests
- Team Onboarding & Training Support
- Multilingual Communication
- Addressed customer questions, escalated software issues to engineers
- Coordinated office repairs and assisted new hires’ onboarding
- Upheld efficient communication between clients and technical teams
Education
Law
Azad University Science And Research Branch
Tehran09-2018
Law
IAU Ahvaz Branch
Ahvaz09-2017
Skills
- Front Desk Reception & Phone Etiquette
- Customer Service & Complaint Resolution
- Scheduling & Calendar Management
- Office Coordination & Maintenance Requests
- Team Onboarding & Training Support
- Multilingual Communication
- Customer/Client relations
- Scheduling appointments
- Office administration
- Multi-line telephone operation
- Attention to detail
- Punctual and reliable
Languages
English
Full Professional
German
Limited Working
Arabic
Elementary
French
Elementary
Persian
Native or Bilingual
Interests
- Gym Workouts
- Cooking
- Digital Art and Animation
- I enjoy helping others and giving back to the community
- Watching Movies and TV Shows
- Reading
- Personal Development and Self-Improvement
Timeline
Receptionist
Sheila Zarabi
11.2024 - Current
Customer Care Receptionist
MABNA Software Company
03.2022 - 09.2024
Law
Azad University Science And Research Branch
Law
IAU Ahvaz Branch
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