Mahtab Algouneh
Richmond Hill,ON
Summary
Accomplished professional with expertise in product development, B2B sales, and strategic management, complemented by practical experience at Toronto Hydro. Proficient in optimizing billing processes, resolving discrepancies, and utilizing data analysis to enhance customer satisfaction. Demonstrated success in driving business growth, including increasing direct bookings through targeted sales strategies. Strong leadership, analytical, and cross-functional collaboration skills, honed through managing complex projects and delivering impactful results in dynamic environments.
Overview
5
5
years of professional experience
Work History
Clerical Student Intern
Toronto Hydro
09.2023 - 12.2024
- Investigated and resolved complex billing exceptions to ensure invoice accuracy and client satisfaction, sharpening analytical thinking, attention to detail, and issue-resolution skills.
- Leveraged Power BI to produce comprehensive Energy and Water Reporting for Buildings (EWRB), demonstrating advanced data analysis, technical proficiency, and autonomy.
- Reconciled financial discrepancies, prepared accurate daily bank deposits, and ensured compliance with cash handling protocols, reinforcing precision, accountability, and financial operations expertise.
- Led onboarding and coaching of students and new hires in billing systems and customer service protocols, strengthening leadership, training, and interpersonal communication skills.
Client Care Worker
Samand Tour & Travel Corp.
04.2020 - 07.2022
- Conducted personalized client consultations to understand travel goals and deliver tailored recommendations, demonstrating strong interpersonal, listening, and decision-making skills.
- Resolved post-travel issues by analyzing client feedback and coordinating solutions, strengthening conflict resolution, analytical thinking, and customer satisfaction.
- Assisted with last-minute itinerary and booking changes, showcasing adaptability, problem-solving under pressure, and a client-focused approach.
- Collaborated with the sales team to customize travel proposals, enhancing teamwork, sales support, and communication in a fast-paced environment.
Fundraising Coordinator
York University
09.2022 - 04.2023
- Organized and led fundraising initiatives to support underprivileged children, demonstrating leadership, event planning, and community engagement skills.
- Collaborated with multiple charities to coordinate joint campaigns, building strategic partnerships and enhancing communication and teamwork.
- Promoted awareness through social media and local networks, increasing public engagement and developing skills in digital marketing and advocacy.
- Maintained accurate records of donations and expenditures to ensure transparency, accountability, and donor trust, reinforcing attention to detail and ethical responsibility.
Education
BBA - Business Management
York University
Toronto, ON04-2025
Skills
- Strategic Thinking
- Communication
- Problem-Solving
- Teamwork and Collaboration
- Adaptability
- Leadership and Mentoring
- Product Development
- Salesforce CRM
- Microsoft Office Suite (Word, Excel, Outlook)
- Data Analysis (Power BI, Excel)
- B2B Sales & Negotiation
- Market Research and Competitive Analysis
- Project Management (including Agile methodology)
Timeline
Clerical Student Intern
Toronto Hydro
09.2023 - 12.2024
Fundraising Coordinator
York University
09.2022 - 04.2023
Client Care Worker
Samand Tour & Travel Corp.
04.2020 - 07.2022
BBA - Business Management
York University
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