Summary
Overview
Work History
Education
Skills
Languages
Availability
Timeline
Generic

Mahshad Barzegar

Toronto,Ontario

Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience

Work History

Sales Associate

H&M
11.2023 - 04.2024
  • Welcomed and assisted customers, creating a friendly and inclusive shopping environment
  • Supported visual merchandising efforts by arranging displays and organizing stock rooms
  • Trained new hires on store policies, customer service standards, and point-of-sale systems
  • Monitored inventory levels and placed orders to ensure product availability.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.

Sales Associate

Mark’s
08.2022 - 09.2023
  • Assisted customers with product selection and inquiries
  • Managed inventory and restocked shelves as needed
  • Processed transactions and handled returns
  • Maintained a clean and organized store environment.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Wrapped, boxed and weighed bakery department products.
  • Used in-store system to locate inventory and place special orders for customers.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Sales Associate

Uncharted Vape Store
08.2020 - 10.2022
  • Advised customers on product features and benefits
  • Ensured compliance with age-restriction regulations
  • Maintained store cleanliness and organization
  • Managed inventory and processed shipments.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Sales Associate

Calvin Klein
10.2021 - 07.2022
  • Provided exceptional customer service and product knowledge
  • Met and exceeded sales targets consistently
  • Handled visual merchandising to enhance store displays
  • Assisted with inventory control and stock management.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Maintained clean sales floor and straightened and faced merchandise.

Sales Associate

Carbon Bar
07.2020 - 09.2021
  • Provided excellent customer service in a high-paced environment
  • Assisted with menu knowledge and recommendations
  • Handled POS system for transactions and billing
  • Supported the team in maintaining a clean and efficient workspace.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Education

OSSD in progress -

Yorkdale Adult Learning Centre
Toronto, ON

Skills

  • Aspiring fashion design student with 3 years of experience in customer service and sales, seeking to leverage my skills and passion for fashion at OCAD University and in future roles within the industry

Languages

Farsi
Native or Bilingual

Availability

Weekdays after 4:00 PM Whole day in weekends (For summer:from 12pm until closing-whole day in weekends)

Timeline

Sales Associate

H&M
11.2023 - 04.2024

Sales Associate

Mark’s
08.2022 - 09.2023

Sales Associate

Calvin Klein
10.2021 - 07.2022

Sales Associate

Uncharted Vape Store
08.2020 - 10.2022

Sales Associate

Carbon Bar
07.2020 - 09.2021

OSSD in progress -

Yorkdale Adult Learning Centre

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Mahshad Barzegar