Mahshad Abdollahi
North Vancouver ,BC
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
11
11
years of professional experience
17
17
years of post-secondary education
Work History
Receptionist
Kiku Wellness Japanese Zen Spa
05.2022 - 04.2023
- Handled cash transactions and maintained sales and payments records accurately.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Sales Associate
SunScape Tanning Studios
10.2020 - 05.2022
- Scheduled appointments and maintained clients records; Informed clients about safe tanning practices
- Recommended new and existing products to fit the customer’s needs thus increased daily, weekly, and monthly product sales
- Contributed to team objectives in fast-paced environment.
- Kept detailed records of daily activities through online customer database.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Informed customers of promotions to increase sales productivity and volume.
Receptionist
Chatters Hair Salon
10.2019 - 10.2020
- Updated client records with contact and billing details, appointments and services offers
- Developed relationships with guests to meet client needs and encourage repeat service.
- Introduced new beauty products to consumers by informing clients about use and benefits.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Updated customer records and maintained accurate client informations.
Cashier
BC Liquor Store
02.2019 - 10.2019
- Replenished stocks and maintained inventories.
- Verified prices, and kept the store clean
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Wrapped, boxed and weighed bakery department products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
Beauty Specialist
Modern Beauty
07.2018 - 03.2019
- Educated clients on showroom products through consultative selling, promoted new products and
- Accurately and efficiently processed customer transactions
- Maintained, merchandised and re-stocked products in the showroom
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Offered professional cuts, color services and extensions to salon customers.
- Met sales goals, supporting organizational health through consistent and reliable service.
Retail Associate
Urban Planet
11.2016 - 08.2018
- Promoted store and merchandise through effective marketing strategies.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Worked with loss prevention in monitoring shopper behavior.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier
Shoppers Drug Mart
07.2012 - 12.2016
- Assisted customers with price adjustments, returns, and exchanges
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked with floor team and managers to meet wide range of customer needs.
- Maintained a clean work environment
Education
English 12 - English
Capilano University
North Vancouver, BC 01.2012 - 07.2017
License Certificate - Permanent Make Up
Biotouch Canada Inc
Vancouver, BC 07.2021 - Current
Diploma - Graphic Design
Mahdiyeh Secondary
Tehran, Iran 09.2005 - 06.2010
Certificate - Serving It Right
Responsible Service BC
Online 01.2020 - 01.2025
Skills
- Verbal and Written Communication
- Multi-Line Telephone System
- Time Management
- Microsoft Office
- Bank Deposits
- Visitor Check-In
- Organization Skills
- Schedule Management
Languages
Farsi
Native or Bilingual
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Receptionist
Kiku Wellness Japanese Zen Spa
05.2022 - 04.2023
License Certificate - Permanent Make Up
Biotouch Canada Inc
07.2021 - Current
Sales Associate
SunScape Tanning Studios
10.2020 - 05.2022
Certificate - Serving It Right
Responsible Service BC
01.2020 - 01.2025
Receptionist
Chatters Hair Salon
10.2019 - 10.2020
Cashier
BC Liquor Store
02.2019 - 10.2019
Beauty Specialist
Modern Beauty
07.2018 - 03.2019
Retail Associate
Urban Planet
11.2016 - 08.2018
Cashier
Shoppers Drug Mart
07.2012 - 12.2016
English 12 - English
Capilano University
01.2012 - 07.2017
Diploma - Graphic Design
Mahdiyeh Secondary
09.2005 - 06.2010
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