Mahshad Abdollahi
North Vancouver,BC
Summary
Enthusiastic and talented Beauty Team Member with passion for beauty and natural aptitude for style. Demonstrates solid knowledge of products and outstanding customer service skills. Highly motivated to maximize sales and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Head Concierge (Contract)
Aritzia Head Office
Vancouver, BC
09.2023 - 03.2024
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
Receptionist
Taraz Immigration And Business Services
North Vancouver, BC
03.2023 - 09.2023
- Scheduled appointments and maintained clients records; Informed clients about safe tanning practices.
- Recommended new and existing products to fit the customer’s needs thus increased daily, weekly, and monthly product sales.
- Kept detailed records of daily activities through online customer database.
- Provided positive first impressions to welcome existing, new, and potential customers.
Receptionist
Kiku Wellness Japanese Zen Spa
Vancouver, BC
01.2022 - 03.2023
- Handled cash transactions and maintained sales and payments records accurately.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Managed multiple tasks and met time-sensitive deadlines.
Receptionist
Chatters Hair Salon
West Vancouver , BC
10.2020 - 01.2022
- Updated client records with contact and billing details, appointments and services offers.
- Introduced new beauty products to consumers by informing clients about use and benefits.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Beauty Consultant
ModernBeauty
North Vancouver, BC, BC
09.2019 - 10.2020
- Assist customers in finding the right beauty products based on their needs and preferences.
- Participate in ongoing product training and professional development opportunities.
- Collaborate with team members to achieve sales targets and provide excellent customer service.
- Provide product recommendations and demonstrate how to use them effectively.
Independent Beauty Consultant
Marykay
Remote, BC
12.2017 - 09.2019
- Distributed product samples or literature detailing products or services.
- Applied makeup to clientele to cover imperfections and create new looks.
- Generated reports on monthly sales performance against goals set by management team.
- Ordered or purchased supplies to maintain optimum inventory.
Cosmetic Sales Associate
Shoppers Drug Mart
North Vancouver, BC
02.2012 - 12.2017
- Assisted customers with price adjustments, returns, and exchanges
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy
- Worked with floor team and managers to meet wide range of customer needs
Education
License Certificate - Permanent Makeup Artist
Biotouch Canada Inc.
Vancouver, BC07-2021
DEC/DCS Upgraded - English
Capilano University
North Vancouver, BC07.2017
Diploma - Graphic Design
Mahdiyeh Secondary
Tehran, Iran06.2010
Skills
- Customer service
- Sanitation and hygiene practices
- Communication and consultation
- Time Management
- Creativity
- Continues learning
Refrences
- References will be given upon request
Timeline
Head Concierge (Contract)
Aritzia Head Office
09.2023 - 03.2024
Receptionist
Taraz Immigration And Business Services
03.2023 - 09.2023
Receptionist
Kiku Wellness Japanese Zen Spa
01.2022 - 03.2023
Receptionist
Chatters Hair Salon
10.2020 - 01.2022
Beauty Consultant
ModernBeauty
09.2019 - 10.2020
Independent Beauty Consultant
Marykay
12.2017 - 09.2019
Cosmetic Sales Associate
Shoppers Drug Mart
02.2012 - 12.2017
License Certificate - Permanent Makeup Artist
Biotouch Canada Inc.
DEC/DCS Upgraded - English
Capilano University
Diploma - Graphic Design
Mahdiyeh Secondary