Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mahsa Taj

Ottawa,ON

Summary

Detail-oriented and customer-focused professional with extensive experience in management, research, and public engagement. Proven expertise in leadership, policy analysis, and program development.

  • Fluent in English, Persian (Farsi), and Turkish.

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

12
12
years of professional experience

Work History

Advocate

Blogger and LGBTQ
03.2020 - Current
  • Managed Instagram blog with dedicated following of 50k organic followers, focusing on normalizing LGBTQ+ topics within Persian communities
  • Pioneered organization of first-ever parade march for two consecutive years in Ottawa, becoming first Iranian individual to do so
  • Delivered numerous speeches and seminars on LGBTQ+ issues within community, promoting awareness and inclusivity.

Insurance Compony Manager

Iran Insurance Co
01.2012 - 01.2018
  • Led team of 5 insurance agents, providing coaching, training, and performance evaluations to drive sales and exceed targets.
  • Developed and executed sales strategies.
  • Implemented process improvements, streamlining underwriting procedures.
  • Conducted regular market research to identify emerging trends and opportunities for product diversification.
  • Collaborated with marketing department to create and implement effective campaigns.
  • Ensured compliance with industry regulations and company policies, maintaining high level of integrity and ethical conduct.
  • Researched developing trends to stay updated with new ideas and marketing practices
  • Used data analytics to track lead generation campaigns and improve quality

Supervisor

Genetic Laboratory, Yas Hospital
01.2017 - 01.2020
  • Managed day-to-day laboratory operations, overseeing technicians and ensuring quality
  • Supervised genetic testing procedures, maintaining accuracy and compliance
  • Collaborated with medical professionals and researchers on testing methodologies
  • Recorded and managed genetic data in adherence to regulations.

Operation Support Clerk

City of Ottawa
11.2022 - Current
  • Producing reports to ensure compliance with all mandatory and regulatory provisions
  • Record Management System (RMS)
  • Works in accordance with applicable health and safety legislation, policies and procedures, and all other legislation, policies, and procedures relevant to work.
  • Entering, verifying, tracking, and updating data in various databases and Excel spreadsheets
  • Compiling and inputting information into SAP and producing financial and HR related reports
  • Organizing, compiling, and maintaining databases and integrity for information retrieval
  • Producing operational and service level reports using Excel spreadsheets
  • Identifying, analyzing/reviewing/investigating any anomalies
  • Researching/collecting information from files and databases to assist with production of responses, reports and other documents
  • Producing and distributing reports at various frequencies on data collected and/or on status of programs and projects
  • Assigning/advising management of cost element/cost center numbers
  • Reconciling accounts and outstanding balances; and managing expenditures/reconciliation of petty cash
  • Ensuring compatibility with department's and/or Corporate Filing system

Fare Transit Processor

City of Ottawa
03.2022 - 11.2022
  • Processed financial transactions for fare instruments and other products/services
  • Thrived in a fast-paced, high-pressure work environment
  • Demonstrated consistent attendance and exceptional job performance
  • Maintained cash balance and prepared daily deposits
  • Excellent communication skills
  • Analyze and classify cross-departmental documentation
  • Understand MFIPPA principles and application
  • Work independently and take initiative
  • Prioritize multiple tasks and meet deadlines
  • Keen interest in records administration
  • Tact, initiative, reliability, and helpful attitude in dealing with colleagues and other staff members at all levels in a customer service environment
  • Attention to detail
  • Motivated team player
  • Energetic and resourceful

Reception Clerk

City of Ottawa
01.2021 - 03.2022
  • Greeted customers and assisted in the Immunization department
  • Demonstrated knowledge of immunization processes and provided customer service
  • Conducted data entry and managed client information in the Covax portal
  • Trained new employees and fulfilled general duties, ensuring accuracy and efficiency.

Volunteer

Ottawa Capital Clean Up
01.2020 - Current
  • Collaborated in community efforts to improve street cleanliness
  • Participated in needle rescue initiatives and organized charity bottle drives


Volunteer

Pand Settlement Services
01.2019 - Current
  • Assisted newcomers during COVID-19 pandemic by providing groceries while were in quarantine and offering transportation from airport.
  • Led seminars to educate Persian Community about LGBTQ2S+ community.
  • Used strong interpersonal communication skills to convey information to others
  • Supported engaging, fun, and smooth-running events by helping with organization and planning

Education

Master of Science - Genetics

University of Tonekabon
Iran
2019

Record Management System (RMS)

City of Ottawa
Record Management System (RMS)
2022

Certificate - Certificate of Introduction To Personal Branding

University of Virginia
2019

CERTIFICATES - Leadership And Team Development

International Business Management Institute (IBM)
2019

Certificate - Epidemics, Pandemics And Outbreaks

University of Pittsburgh
Pittsburgh
2019

Skills

  • Research and analysis techniques/methodologies
  • Strategic planning and management principle
  • Supervised genetic testing procedures, maintaining accuracy and compliance Collaborated with medical professionals and researchers on testing methodologies
  • Skilled blogger With 50k organic Instagram following, specializing in normalizing LGBTQ topics within Persian communities
  • Detail-oriented and customer-focused Operational Support Clerk with proven record of accomplishment in administrative tasks, customer service, and efficient data management Experienced in providing support across diverse departments and contributing to operational success
  • Assisted in management of day-to-day operations, including policy administration, claims processing, and client service
  • Conducted training sessions for new agents on product knowledge, sales techniques, and customer service best practices
  • Event organization and public speaking skills
  • Implemented client service strategies that significantly improved satisfaction
  • Developed procedural policies to enhance claims processing efficiency
  • Monitored commercial lines policies, providing recommendations for employees
  • Excelled in Microsoft Office Suite (Word, Excel, and PowerPoint) Knowledge of SAP, Power Point, Excel, Word
  • General knowledge of Transit operations and processes, combined with general knowledge of City policies, procedures, and guidelines
  • Managed reception and greeted clients, addressing their needs effectively Provided advice and guidance in-person, over phone, and online

Timeline

Operation Support Clerk

City of Ottawa
11.2022 - Current

Fare Transit Processor

City of Ottawa
03.2022 - 11.2022

Reception Clerk

City of Ottawa
01.2021 - 03.2022

Advocate

Blogger and LGBTQ
03.2020 - Current

Volunteer

Ottawa Capital Clean Up
01.2020 - Current

Volunteer

Pand Settlement Services
01.2019 - Current

Supervisor

Genetic Laboratory, Yas Hospital
01.2017 - 01.2020

Insurance Compony Manager

Iran Insurance Co
01.2012 - 01.2018

Master of Science - Genetics

University of Tonekabon

Record Management System (RMS)

City of Ottawa

Certificate - Certificate of Introduction To Personal Branding

University of Virginia

CERTIFICATES - Leadership And Team Development

International Business Management Institute (IBM)

Certificate - Epidemics, Pandemics And Outbreaks

University of Pittsburgh

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Mahsa Taj