Mahsa Shavalian

Solutions oriented student that thrives in fast-paced working environment. I strive for professional growth and challenging tasks that allow me to utilize previous knowledge and skills.

Los Paseos Aquatic Club, San Jose, CA, Crew Member and Lifeguard, 06/2019-08/2020

• Handled financial transactions of community services including membership, rentals, snacks, & clubhouse rental
• Trained in first aid & CPR, Responsible for swimming instruction of age levels from infants to preadolescents
• Assisted supervisor in employee scheduling using Workday, In charge of scheduling and planning clubhouse parties for members, handling financial payments, booking the event, and assisting members in setting up
• Provided continuous surveillance of pool members, Helped maintain a safe and secure environment for children and parents

Pressed Juicery, Palo Alto, CA, Retail Shift Lead, 04/2021-08/2021

• Drive company sales growth and profitability through customer-centric selling, teamwork, superior product knowledge, and impeccable customer experience
• Lead the selling process to ensure goals are met during shifts for all employees, Be a brand ambassador; support community engagement, and local store marketing partnerships to increase brand visibility
• Support order and inventory processes where applicable, Perform opening and closing duties including the execution of bank deposits, receipt of shipment, and interpret/disseminate company directive when assigned as manager on duty
• Maintain store appearance and cleanliness standards, Ability to foster a customer-focused selling culture
• Models the service & sales experience
• Leads by example - reinforces company policy and ensures a safe & respectful work environment for all members
• Lead order and inventory processes
• Interviewed new applicants and trained new team members
• Coach and elevate team performance at the moment to maximize team selling potential
• Set clear goals and expectations with all associates on every shift

Lululemon, San Jose, CA, Seasonal Educator, 12/2021-01/2022

• Effectively educate guests on fabrics, features, fit, and function of products and the culture and communities we belong to
• Creating relationships with guests to create a fun and exciting environment to exceed expectations and make a memorable visit
• Responsible for inventory management such as receiving, processing, restocking, and visual merchandising
• Assisting in preparing the store for the day involving: replenishing garment styles and merchandise by color size and quantity
• Respond to store calls, voicemails, and emails
• Knowledgeable and up to date in company communication, priorities, roll-outs, and store information to educate on guest-facing initiatives on the retail floor
• Receive and process stock, including: unpacking, counting, tagging as required, folding, sizing, and placing with overstock in stored areas and the back room
• Preparing garments for hemming by pinning and filling out necessary documentation,
• Arrange shipping from store or warehouse to guests, also reaching out to other locations for merchandise availability as needed
• Utilizing point of sale system to accurately process guest transactions, Use hand held mobile devices to access and order product for guests from distribution and e-commerce channels

Abercrombie & Fitch, San Jose, CA, Brand Representative, 04/2022-09/2023

• Current, Inspire others through a charismatic and sophisticated presence in the store; act as a role model to customers
• Demonstrate a keen awareness of the store environment by ensuring they always seem approachable and warm
• Able to initiate conversations and connect with customers by communicating in a genuine and articulate way; ensuring the customer is always the first priority
• Customer experience, store presentation and sales floor, asset protection and shrink, policies and procedures, as well as training and development
• Provide great customer service by anticipating and responding to customer needs

Almaden Elementary School, San Jose, CA, Volunteer Worker, 08/2018, 05/2019, Tutored pre-adolescence children in subjects including Mathematics, Geometry, Biology, English, and Other subjects, 80

Mahsa Shavalian, m.shavalian@aol.com, 408.508.0449