Mahsa Shahriari
Richmond hill,ON
Summary
Dynamic team leader with a proven track record at Splitsville, enhancing operational efficiency and guest satisfaction. Skilled in team training and performance improvement, I excel in problem-solving and team motivation, streamlining workflows to reduce wait times and elevate service quality. Committed to fostering collaboration and achieving exceptional results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Leader
Splitsville
09.2023 - Current
- Led team to achieve operational efficiency and maintain high guest satisfaction levels.
- Oversaw daily operations, ensuring adherence to safety standards and quality protocols.
- Trained new team on procedures, enhancing team performance and service delivery.
- Streamlined workflow processes, resulting in reduced wait times for guest.
Assistant Manager
Fashion Design
01.2022 - 04.2023
- Assisted in daily operations and customer service tasks to enhance workflow efficiency.
- Supported team members in maintaining inventory accuracy and product availability.
- Collaborated with managers to implement new procedures for improved service delivery.
- Engaged with customers to address inquiries and resolve issues effectively.
Education
Business Management Accounting -
George Brown College
TorontoSkills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Team supervision
- People management
- Staff training
- Work Planning and Prioritization
- Coaching and mentoring
- Performance improvement
Languages
English
Full Professional
Persian
Native or Bilingual
Certification
CPR
Timeline
Team Leader
Splitsville
09.2023 - Current
Assistant Manager
Fashion Design
01.2022 - 04.2023
Business Management Accounting -
George Brown College