Mahsa Sabaghi
Victoria
Summary
Dynamic hotel enthusiast passionate about delivering exceptional guest experiences and knowledgeable in hospitality trends. Skilled in enhancing customer satisfaction and streamlining operations in fast-paced settings. Recognized for strong communication and attention to detail, dedicated to creating memorable stays. Committed to continuous learning and eager to elevate hospitality standards and foster a welcoming atmosphere.
Overview
6
6
years of professional experience
Work History
Warehouse Technician
Rogers Communications
08.2024 - Current
- Tracking and documentation of the day to day process
- Data entry and management using Microsoft Office
- Communicating, answering emails and calls
- Helping the customers (technicians) to fulfill their order
Customer Fulfillment Associate
Walmart
04.2023 - 07.2024
- Assisting in-store customers to navigate the store and find their desired products
- Communicating with the customers over phone and solving their problem
- Checking in and out the customers to find and pick their orders
Administrative Assistant
ITD CANADA
01.2023 - 04.2023
- Managing daily office operations, ensuring smooth workflow and efficient task completion
- Coordinating and scheduling appointments, meetings, and travel for management and team members
- Assisting in the preparation of reports and presentations, enhancing communication within the team
Team member
Tim Hortons
11.2022 - 03.2023
- Greeting customers and serving orders
- Cash handling and entering the orders
- Maintaining cleanness and organizing
Front desk agent
Hotel Pars
10.2018 - 09.2022
- Managing check-in and check-out processes for up to 100 guests daily, ensuring a smooth and efficient front desk operation
- Providing exceptional customer service by addressing guest inquiries, resolving complaints, and offering personalized recommendations
- Maintaining accurate reservation records and updated the hotel management system, resulting in a 15% reduction in booking errors
- Collaborating with housekeeping and management teams to ensure timely room availability and enhance overall guest satisfaction
Education
Diploma - Business Administration
ITD CANADA
01.2024
Skills
- Microsoft Office
- Detail-orientation
- Team player
- Customer Service
Languages
Persian
English
Timeline
Warehouse Technician
Rogers Communications
08.2024 - Current
Customer Fulfillment Associate
Walmart
04.2023 - 07.2024
Administrative Assistant
ITD CANADA
01.2023 - 04.2023
Team member
Tim Hortons
11.2022 - 03.2023
Front desk agent
Hotel Pars
10.2018 - 09.2022
Diploma - Business Administration
ITD CANADA
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