Mahsa Mohseni
Stoney Creek,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Source One
03.2022 - 08.2022
- Answered constant flow of customer calls and emails with minimal wait times.
- Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied
- Learn the software systems used by the company to be able to communicate effectively with incoming inquiries
- Exhibited high energy and professionalism when dealing with clients and staff.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Experience Representative
Baffin- Canada Goose
11.2021 - 02.2022
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Review data for deficiencies or errors, correct any incompatibilities if possible and check output
- Developed data entry policies and procedures in compliance with company standards.
- Secured and protected data from unauthorized access by complying with security protocols.
- Completed data entry tasks with accuracy and efficiency.
Customer Service Representative Agent
Answer Plus
07.2021 - 11.2021
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Providing customers with information about products and services
- Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry
- Assisted in resolving customer complaints and grievances.
Customer service sales representative
Concentrix - Humana
11.2019 - 07.2021
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery
- Providing customers with information about products and services, processing orders as well as processing returns
- Booking appointments and dealing with secretarial duties
- Health and travel insurance contracts
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Media Assistant
CW4WAfghan
10.2018 - 04.2019
- Engaged in photography, graphic design and video content creation.
- Planned and adhered to content calendars and made scheduled posts.
- Managed and created content for company social media outlets.
Education
High School Diploma -
Soriya High School
Kabul, AfghanistanLaw Enforcement And Police Foundation Diploma - Law Enforcement
Anderson College
Hamilton, ON2020
GED -
Wentworth Catholic District School
Hamilton, ON2019
Skills
- Customer Service - Call Centre Operations
- Time Management
- Document Control - Records Preparation
- Route Dispatch - Multi-Line Phone Talent
- Shipping and Receiving Understanding
- Customer Service - Active Listening
- MS Word, MS Excel, MS PowerPoint and MS Access, Inovatec, TCN & LMS
- Sales Expertise - Delivery Scheduling
- Calm and Professional Under Pressure
License
- Security Guard License
Certification
- CPR First Aid
Timeline
Customer Service Representative
Source One
03.2022 - 08.2022
Experience Representative
Baffin- Canada Goose
11.2021 - 02.2022
Customer Service Representative Agent
Answer Plus
07.2021 - 11.2021
Customer service sales representative
Concentrix - Humana
11.2019 - 07.2021
Media Assistant
CW4WAfghan
10.2018 - 04.2019
High School Diploma -
Soriya High School
Law Enforcement And Police Foundation Diploma - Law Enforcement
Anderson College
GED -
Wentworth Catholic District School
- CPR First Aid
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