Mehrdad Alizadeh Khorassani
Maple Ridge,BC
Summary
Tech-savvy and detail-oriented professional with a strong background in customer support and problem-solving, seeking a Pharmacy Assistant role. Adept at learning new systems, providing exceptional customer service, and maintaining meticulous attention to detail. Eager to utilize organizational and technical skills to support pharmacy operations and ensure accurate, efficient patient care.
Overview
4
4
years of professional experience
Work History
Freelance IT Support
Self Employed Services
11.2022 - 02.2025
- Provided remote and on-site technical support for diverse clients, troubleshooting hardware and software issues
- Successfully managed software installations, updates, and maintenance while adhering to project deadlines
- Strengthened problem-solving capabilities through handling varied IT environments and system requirements
- Developed clear documentation processes, ensuring consistent follow-through and client satisfaction
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Lead Customer Support Representative
House 2 Home Auctions
02.2021 - 10.2022
- Delivered exceptional customer service by resolving technical and service-related inquiries with professionalism and patience
- Demonstrated strong organizational skills by managing high volumes of customer tickets in complex software platforms
- Collaborated with cashier and warehouse teams to ensure smooth operations and timely assistance to customers
- Maintained meticulous attention to detail, contributing to efficient problem resolution and positive client satisfaction
Education
Bachelor of Science - Computer Science
Dalhousie University
05-2022
Skills
- Excellent problem-solving and organizational skills
- Adaptable team player with superb customer service experience
- Quick learner, adept at mastering new systems
Languages
English
Full Professional
Persian
Native or Bilingual
Timeline
Freelance IT Support
Self Employed Services
11.2022 - 02.2025
Lead Customer Support Representative
House 2 Home Auctions
02.2021 - 10.2022
Bachelor of Science - Computer Science
Dalhousie University
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