Mahsa Abdi
Toronto,ON
Summary
Certified and proficient in Intra Oral Level I & II Dental Assistant, with specialized expertise in Dental Radiography. Proven track record in managing inbound inquiries and delivering exceptional customer service with a high degree of professionalism and empathy. Equipped with advanced computer skills and a strong commitment to fostering a positive, dynamic work environment. An effective communicator who adapts seamlessly to various situations, ensuring a smooth and pleasant patient experience. Bilingual in English and Persian, enabling enhanced connection with a diverse patient population.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Dental Assistant
Walk-in Dental Clinic
6093 Yonge St
08.2025 - Current
- Facilitated patient care by preparing treatment rooms and maintaining a sterile environment.
- Coordinated patient schedules and managed appointment reminders for optimal office flow.
- Educated patients on oral hygiene practices and post-treatment care instructions.
- Maintained accurate patient records using electronic health record systems.
Fulfillment Center Associate 1, L1
Amazon Canada
Bolton, ON
10.2021 - 08.2025
- Delivered exceptional customer service by efficiently processing orders, optimizing packing, using handheld scanners, and resolving customer issues to achieve high satisfaction.
- Demonstrated strong problem-solving and adaptability skills by swiftly addressing order discrepancies and packaging issues, collaborating with the team to meet quotas, and flexibly assisting with various tasks.
Accountant
Masih Daneshvari Hospital
Iran, Tehran
2011 - 2019
- Managed monthly financial closings, ensuring accuracy and compliance with accounting standards.
- Developed and implemented streamlined reporting processes to enhance financial visibility.
- Conducted variance analysis to identify trends and support strategic decision-making.
- Oversaw preparation of tax returns, ensuring timely compliance with regulations.
Dental Assistant
Masih Daneshvari Hospital
Tehran, Iran
07.2008 - 10.2011
- Assisted with dental procedures, took X-rays, made impressions, and ensured patient comfort.
- Managed patient appointments, maintained records, and coordinated billing and insurance claims.
- Handled administrative tasks, including inventory management and ordering supplies.
Education
Intra Oral Level I & II Dental Assistant Diploma -
Anderson College of Health, Business and Technology
North York, ON01.2024
Bachelor of Business Management - undefined
Azad University Northern Tehran
Tehran, Iran01.2000
Skills
- Patient Education
- Time Management
- Detail Oriented
- Computer Skills
- Impression-Taking
- Patient Care
- Inventory Management
- Sterilization and Infection Control
- Dental Radiography
- Chairside Assistance
Certification
First Aid & CPR/AED Level C (BL) 2023-2026
Languages
English
Professional Working
Persian
Native or Bilingual
Timeline
Dental Assistant
Walk-in Dental Clinic
08.2025 - Current
Fulfillment Center Associate 1, L1
Amazon Canada
10.2021 - 08.2025
Dental Assistant
Masih Daneshvari Hospital
07.2008 - 10.2011
Bachelor of Business Management - undefined
Azad University Northern Tehran
Accountant
Masih Daneshvari Hospital
2011 - 2019
Intra Oral Level I & II Dental Assistant Diploma -
Anderson College of Health, Business and Technology