Mahro Fatipour
Houston,TX
Summary
Accomplished retail banker with a strong focus on enhancing customer experiences through effective communication and strategic planning. Demonstrated success in product knowledge and relationship building, contributing to increased customer loyalty and sales.
Overview
6
6
years of professional experience
Work History
Retail Banker
Woodforest national bank
Houston, TX
05.2025 - Current
- Assisted customers with account inquiries and transaction processing.
- Collaborated with team members to enhance customer service experiences.
- Handled cash transactions efficiently while ensuring security protocols were followed.
- Resolved customer complaints by providing effective solutions and support.
- Explained bank products and services offered in detail so that customers can make informed decisions.
Team Leader Manager
Whataburger
Houston, TX
02.2022 - 05.2025
- Supervised daily operations and ensured team adherence to service standards.
- Managed inventory levels and coordinated supply orders efficiently.
- Scheduled shifts and assigned tasks to optimize team performance.
- Conducted regular team meetings to communicate goals and updates.
- Provided guidance, coaching, and feedback to team members.
Team Leader Manager
Atlas cosmetics
01.2020 - 01.2022
- Provided technical assistance when needed.
- Promoted a culture of collaboration within the team.
- Analyzed data trends to identify opportunities for improvement.
- Ensured that deadlines were met by setting realistic goals.
Education
Some College (No Degree) -
Houston Community College
Houston, TXSkills
- Customer service
- Cash handling
- Account management
- Product knowledge
- Relationship building
- Team leadership
- Performance coaching
- Effective communication
- Strategic planning
- Bank product sales
- Vault teller operations
Timeline
Retail Banker
Woodforest national bank
05.2025 - Current
Team Leader Manager
Whataburger
02.2022 - 05.2025
Team Leader Manager
Atlas cosmetics
01.2020 - 01.2022
Some College (No Degree) -
Houston Community College