Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

MAHOOR A N S A R

North York,ON

Summary

Professional with strong background in aquatic management, known for high standards and focus on results. Skilled in team collaboration, adapting to changing needs, and ensuring safety and operational efficiency in aquatic environments. Expertise in staff training, program development, and facility maintenance, consistently delivering reliable outcomes.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Aquatic Manager

British Swim School
09.2024 - Current
  • Oversee day-to-day operations of the swim school, ensuring smooth delivery of all aquatic programs and services.
  • Manage class scheduling, instructor assignments, and pool time to maximize efficiency.
  • Handle customer service across multiple platforms.
  • Register students and maintain accurate records using internal systems.
  • Resolve client concerns professionally to ensure high satisfaction.
  • Follow up with leads and encourage enrollment.
  • Train, supervise, and support instructors to promote a positive team environment.
  • Managed daily staff scheduling, including coordinating last-minute coverage for instructors who called in sick to ensure uninterrupted class delivery and smooth pool operations.
  • Demonstrate strong organizational and multitasking skills.
  • Boosted employee morale by fostering a positive work culture and recognizing outstanding achievements among staff members.
  • Assisted in the planning and execution of facility renovations or upgrades to improve overall functionality and appeal.
  • Attended regular meetings with the corporate leadership team to review and update safety protocols, instructional standards, and operational procedures.
  • Collaborated with upper management to implement new policies and ensure alignment across all swim school locations.


Instructor / Aquatic Leader's Assistant

British Swim School
02.2023 - 08.2024
  • Worked closely with children aged 3 months to 16 years, fostering their physical, emotional, and social development through structured aquatic activities.
  • Created nurturing, age-appropriate environments where children felt safe, supported, and encouraged to learn.
  • Gained extensive experience in managing group dynamics, handling behavioral challenges calmly, and promoting positive peer interactions.
  • Built strong, trusting relationships with both children and families through regular communication and individualized attention.
  • Ensured child safety at all times by following strict supervision and emergency procedures.
  • Trained and guided other instructors on child engagement strategies, emotional support techniques, and best practices in early childhood care.

Passenger Service Agent

Flair Airlines
10.2023 - 04.2024
  • Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
  • Resolved passenger issues with empathetic communication and effective problem-solving techniques.
  • Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
  • Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
  • Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
  • Provided exceptional customer service, addressing passenger concerns promptly and professionally.
  • Supported colleagues in managing challenging situations, fostering teamwork and collaboration.
  • Educated passengers on safety procedures and provided assistance to disabled passengers

Sales Associate

Addidas
04.2023 - 08.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Cashier & Sandwich Artist

Subway Restaurant
08.2022 - 10.2022
  • Provided excellent customer service by taking orders, handling cash and card transactions accurately.
  • Prepared a variety of sandwiches and food items according to customer preferences and food safety standards.
  • Maintained cleanliness and organization of the work area, including food prep stations and the front counter.
  • Restocked ingredients and supplies as needed during busy shifts.
  • Assisted in opening and closing duties, including cleaning and inventory checks.

Education

Diploma -

Willowdale High School
Eglinton Avenue East
06.2022

Skills

  • Communication Skills
  • Problem Solving
  • Customer Service
  • Attention to Detail
  • Teaching Skills
  • Time Management
  • Staff supervision and training
  • Record keeping and reporting
  • First aid and CPR

Certification

  • Standard First Aid and CPR-C
  • Lifesaving Society

Languages

Persian
Native or Bilingual

Timeline

Aquatic Manager

British Swim School
09.2024 - Current

Passenger Service Agent

Flair Airlines
10.2023 - 04.2024

Sales Associate

Addidas
04.2023 - 08.2023

Instructor / Aquatic Leader's Assistant

British Swim School
02.2023 - 08.2024

Cashier & Sandwich Artist

Subway Restaurant
08.2022 - 10.2022

Diploma -

Willowdale High School

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MAHOOR A N S A R