Mahogani Causey
Palmdale
Summary
Dedicated professional with strong customer service skills. Experienced in relationship building, issue resolution, and process improvement, contributing to enhanced customer satisfaction and operational efficiency.
Overview
3
3
years of professional experience
2026
2026
years of post-secondary education
Work History
Amazon Hub Associate
Amazon
Santa Monica
08.2025 - 01.2026
- Managed daily operations to ensure smooth workflow and efficiency.
- Conducted regular quality checks to maintain product standards and compliance.
- Implemented process improvements to enhance workplace safety and productivity.
- Supported customer service initiatives by addressing inquiries and providing solutions.
- Built relationships with customers by providing friendly customer service.
- Assisted customers with selecting items and answering questions about products.
- Provided customer service support for inquiries, complaints, and returns.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Organized backroom areas to maintain a clean and organized work environment.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
Host
Dave & Buster's
Westchester
09.2024 - 06.2025
- Greeted guests and managed seating arrangements to ensure smooth operations.
- Assisted guests with menu selections and answered questions about food and beverages.
- Monitored cleanliness of dining areas and ensured proper table settings for guests.
- Trained new hosts on company policies and customer service best practices.
- Handled guest reservations and managed waitlists effectively during peak hours.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Provided excellent customer service by anticipating customer needs.
- Managed incoming calls during busy shifts.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
Childcare Worker
Cins collection
Palmdale
04.2023 - 08.2024
- Supervised daily activities and ensured a safe environment for children.
- Planned and organized engaging educational activities for diverse age groups.
- Assisted with meal preparation and monitored children's nutritional needs.
- Communicated effectively with parents regarding children's progress and behavior.
- Collaborated with team members to address children's developmental needs.
- Maintained cleanliness and organization of play areas and learning spaces.
- Documented daily activities and observations for reporting purposes.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Demonstrated patience and understanding when working with young children.
Education
Antelope Valley Adult School
Lancaster, CASkills
- Inventory management
- Quality assurance
- Customer service
- Process improvement
- Relationship building
- Training and development
- Issue resolution
- Customer engagement
Timeline
Amazon Hub Associate
Amazon
08.2025 - 01.2026
Host
Dave & Buster's
09.2024 - 06.2025
Childcare Worker
Cins collection
04.2023 - 08.2024
Antelope Valley Adult School