ALINA M SHOKRI
Toronto,ON
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Planet Fitness Gym
05.2023 - Current
- Increased gym membership retention by implementing personalized fitness programs and regular progress checkins.
- Streamlined facility operations by creating efficient staff schedules and maintaining an organized work environment.
- Recruited trained, and supervised qualified fitness professionals to provide exceptional service to gym members.
- Managed financial tasks including budgeting, expense tracking, and revenue forecasting for the gym''s success.
- Set and managed employee work schedules for coverage in assigned areas.
- Reviewed stock counts and ordered items to control inventory.
- Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
- Set clear sales goals for each employee, tracking progress and milestones and offering support and assistance.
- Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
- Coordinated special events such as member appreciation days or charity fundraisers that increased community involvement while promoting brand awareness.
- Focused on building a strong company culture that fostered teamwork, collaboration, motivation among employees in their daily responsibilities.
Recruiter/Trainer
Oxford College
12.2022 - 12.2024
- Increased candidate placements by developing and maintaining relationships with clients and candidates.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Improved employee retention rates through thorough candidate screening and interview techniques.
- Streamlined communication between candidates and hiring managers, leading to higher satisfaction on both sides.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Developed and implemented plans to improve recruitment process.
- Studied job descriptions and qualifications to determine applicant requirements.
- Trained and mentored over 50 new personnel hired to fulfill various roles.
Security Guard/Front Desk Assistant
Redpath
07.2021 - 12.2022
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Improved response time to incidents by maintaining clear communication channels with team members.
- Assisted in training new security personnel, sharing best practices and ensuring consistency in performance across the team.
- Responded quickly to emergency situations to assess and deflect issues.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Improved communication between departments with thorough documentation of guest requests or concerns for prompt resolution.
- Ensured accurate billing procedures by diligently reviewing charges, processing payments, and generating detailed invoices upon checkout.
Security Guard/Customer Service Representative
TTC
01.2019 - 06.2021
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Reduced incidences of theft by implementing effective access control measures.
- Maintained safe environment for staff and visitors through proactive surveillance and communication.
- Responded to emergencies promptly, ensuring safety of all individuals on site.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted in developing comprehensive security policies to address potential risks and protect company assets.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Supported event planning teams by providing input on necessary security arrangements during special functions or high-profile meetings.
Education
Law Studies
Humber College
Toronto, ONSkills
- Task Delegation
- Employee Scheduling
- Recruiting and interviewing
- Data Entry
- Problem Resolution
- Microsoft Excel
- Time Management
- Team Leadership
- Training and Development
Languages
English
Native or Bilingual
Turkish
Native or Bilingual
Persian
Full Professional
Timeline
Assistant Manager
Planet Fitness Gym
05.2023 - Current
Recruiter/Trainer
Oxford College
12.2022 - 12.2024
Security Guard/Front Desk Assistant
Redpath
07.2021 - 12.2022
Security Guard/Customer Service Representative
TTC
01.2019 - 06.2021
Law Studies
Humber College
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