Mahnoor Yaseen
Summary
Committed to ensuring client satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address client needs effectively. Efficient in managing time and completing tasks due to experience in working in a fast-paced environment. Adaptable and able to multi-task while taking on leadership responsibilities amongst my team.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
CIBC
07.2022 - Current
Developed rapport with clients through active listening skills and efficient customer service, leading to higher retention rates and positive feedback from clients. Took upon leadership roles by working as a backup head teller, which included managing cash and shipment. Also provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Sales Associate Supervisor
Bath And Body Works
07.2021 - 07.2022
Met and exceeded unit goals in a fast-paced environment. Responsible for taking part in leadership roles that required training new associates on the sales floor. Able to multitask and efficiently switch from one role to another (ex. sales associate to cashier). Enhanced customer satisfaction through attentive service, product knowledge, and prompt issue resolution.
Retail Sales Associate
Justice
11.2019 - 05.2020
Helped customers locate products and checked store systems for merchandise at other sites. Prepared merchandise for the sales floor and processed shipments for merchandise as needed. Engaged with customers to effectively build rapport and lasting relationships.
Education
Bachelor of Arts, Honours - Politics And Governance
Toronto Metropolitan University
Toronto, ON01.2024
Skills
- Critical thinking and problem solving
- Complaint resolution
- Client Relations
- Product Knowledge
- Paperwork Processing
- Effective Time Management
- Adaptability
Accomplishments
Business Specialist High Skills
- Select few students going into the business field have the opportunity to visit and meet companies and other business institutions gaining knowledge and experience
DECA
- A nonprofit student organization that prepares emerging leaders in marketing, finance, hospitality and management through competitions and tests. Advanced to Regionals.
CIBC Leadership Board
- Achieved being on the list for 24 weeks and counting by giving exceptional client care resulting in a high NPS and proficiently referring clients to CIBC products and opportunities to advisors in the branch
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Hindi
Full Professional
Punjabi
Professional Working
Certification
Leadership Training in Customer Service from The Beanstalk
Project. (05/2018)
Leadership Training in Effective Networking from The Beanstalk
Project. (05/2018)
Timeline
Customer Service Representative
CIBC
07.2022 - Current
Sales Associate Supervisor
Bath And Body Works
07.2021 - 07.2022
Retail Sales Associate
Justice
11.2019 - 05.2020
Bachelor of Arts, Honours - Politics And Governance
Toronto Metropolitan University
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