MAHNOOR SYED
Markham,Canada
Summary
Highly motivated and detail-oriented Office Administrator with a strong background in customer service and operations management. Currently enrolled in the Office Administration – Executive program at Centennial College, seeking to leverage my administrative, organizational, and communication skills in a dynamic office environment. Aiming to contribute to efficiency and support team success by utilizing proven skills in problem-solving, multitasking, and process optimization.
Dedicated and efficient office professional with demonstrated expertise in customer service and administrative functions. Skilled in multitasking, maintaining accurate records, and improving operational workflows. Proficient in various office software tools and committed to delivering exceptional service while fostering collaborative relationships across departments. Known for consistently meeting performance goals and exceeding customer satisfaction expectations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Concierge
Amica Senior Lifestyles
12.2022 - Current
- Managed day-to-day operations at the concierge desk, assisting an average of 50+ guests per day with inquiries, reservations, and requests
- Achieved a 95% guest satisfaction rate by resolving inquiries and issues quickly and professionally, ensuring positive experiences
- Processed payments and accurately recorded guest transactions, reducing errors by 20% through careful attention to detail
- Collaborated with other departments to optimize operational flow, reducing guest wait times during peak periods by 15%
Server
Amica Senior Lifestyles
11.2022 - Current
- Delivered outstanding customer service, increasing customer satisfaction scores by 10% through personalized guest interactions
- Memorized and presented menu items effectively, contributing to a 25% improvement in upselling food and beverage items
- Maintained cleanliness and organization of dining areas, adhering to health regulations and improving food safety compliance by 30%
- Ensured timely service for up to 20 guests per shift, managing high volume without compromising quality
Key Holder
The Children's Place
12.2017 - 06.2022
- Company Overview: https://www.childrensplace.com
- Opened and closed the store, managing cash drawers and reconciling discrepancies with 100% accuracy
- Increased customer satisfaction by 15% by assisting in product selection, returns, and exchanges, ensuring all customer needs were met
- Managed daily store operations, leading to a 10% increase in sales during holiday seasons by optimizing inventory management
- Https://www.childrensplace.com
Customer Service Representative
Arise Virtual Solutions
01.2018 - 02.2019
- Company Overview: https://www.arise.com
- Handled an average of 100+ customer interactions per day, maintaining a high resolution rate of 90% for customer issues on first contact
- Provided professional and courteous service, leading to a 20% improvement in customer satisfaction metrics
- Resolved customer complaints efficiently, reducing escalations by 15%
- Https://www.arise.com
Education
Diploma in Business - Executive Administration
Centennial College
Toronto, ON11.2024
Diploma -
Beaconhouse College
09.2017
Skills
- Office Productivity Software (Microsoft/Google Suite)
- Customer Service Excellence
- Multitasking
- Time Management
Additional Information
Strong knowledge of hospitality management, safety procedures, and policy adherence, Exceptional communication skills, both verbal and written, Proficient in handling customer feedback and inquiries in a professional and positive manner
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Certification
- Microsoft Office Specialist (MOS) Certification
Timeline
Concierge
Amica Senior Lifestyles
12.2022 - Current
Server
Amica Senior Lifestyles
11.2022 - Current
Customer Service Representative
Arise Virtual Solutions
01.2018 - 02.2019
Key Holder
The Children's Place
12.2017 - 06.2022
- Microsoft Office Specialist (MOS) Certification
Diploma in Business - Executive Administration
Centennial College
Diploma -
Beaconhouse College
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