Mahnaz Zeinali
Vancouver,BC
Overview
30
30
years of professional experience
Work History
Customer Service Representative
Daryani
07.2013 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Assistant Account Manager
Irangolab-shemsha
05.1993 - 08.1998
- Built client relationships by acting as liaison between customer service and sales teams.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Maintained central database of key contacts, risk ratings, financial impact and key issues.
- Met with average of [Number] clients per week consistently, resulting in [Number]% client retention rate.
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
- Developed competitive comparison tables of [Product or Service] pricing, fees, ratings, category and product performance to use for account sales calls.
- Organized joint sales calls with current customers and outside vendors.
- Effectively led seasoned team of partner managers and account coordinators.
Education
BBA - Accountant
University, Iran
Tehran, Iran03.1994
Skills
- Customer Relations
- Accounts Payable and Receivable
- Partnership Accounting
- Payroll Liability and Deductions
Languages
English
Limited Working
Farsi
Native or Bilingual
Timeline
Customer Service Representative
Daryani
07.2013 - 03.2023
Assistant Account Manager
Irangolab-shemsha
05.1993 - 08.1998
BBA - Accountant
University, Iran
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