Mahnaz Shafie
Canada
Summary
Results-driven professional with over 2 years of experience in administrative support, client account management, and operational excellence within customer-focused and fast-paced environments. Skilled in delivering exceptional customer service, ensuring compliance with corporate policies, and managing multiple priorities effectively. Proficient in handling client communications, processing documentation, and optimizing branch efficiency. Equipped with strong organizational and interpersonal skills, coupled with proficiency in Microsoft Office Suite and a commitment to continuous learning in financial systems and operations
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
01.2019 - 01.2022
- Supported a portfolio of high-value clients by delivering financial services, managing transactions, and offering tailored banking solutions
- Collaborated with teams to ensure seamless service delivery, increasing client retention by15%
- Managed client inquiries, resolving issues quickly and effectively, contributing to a30% reduction in service delays
- Optimized operational processes, improving team productivity by20% through effective workflow enhancements
- Acted as a trusted partner to clients by maintaining accurate financial records and ensuring compliance with banking policies
Mechanical Engineering-Business Management
01.2019 - 01.2020
- Led supplier negotiations and managed contracts to reduce costs by15% while improving service delivery times
- Implemented automation solutions that reduced production time by25%, enhancing overall operational efficiency
Education
Postgraduate Certificate Program - Global Business Management
Centennial College
Toronto, ON12-2024
Certificate - Lean Six Sigma – Green
An Educate360 Brand
Toronto, ON01.2024
Certificate - data Analytics Professional
Global Director of Google Career Certificates
Toronto, ON01.2024
Bachelor of Mechanical Engineering - undefined
Sharif University
01.2021
Skills
- Languages: English and Farsi
- Technical and Managerial Skills: Client engagement Relationship building Problem Solving Root Cause Analysis Team Leadership Data Analysis Work Flow Enhancement SQL Project Management Risk Management Budget Management Scheduling Statistical data analysis MS Office Suite MS PROJECT
Certification
- WHMIS Certificate Centennial College-Toronto-ON2024
- CIFA Certificate CIFA-Toronto-ON2024
- Canadian Investment Funds Course (CIFC) Currently Enrolled-Toronto-ON
Languages
English
Persian
Timeline
Customer Service Representative
01.2019 - 01.2022
Mechanical Engineering-Business Management
01.2019 - 01.2020
Certificate - Lean Six Sigma – Green
An Educate360 Brand
Certificate - data Analytics Professional
Global Director of Google Career Certificates
Bachelor of Mechanical Engineering - undefined
Sharif University
Postgraduate Certificate Program - Global Business Management
Centennial College
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