Mahnaz Nazir
Mississauga
Summary
Dynamic Administrative Assistant and Dealer Support Specialist with a proven track record at Bell Mobility. Excelled in customer service and data management, enhancing dealer satisfaction and streamlining inventory processes. Skilled in Microsoft Excel and adept at building strong client relationships, demonstrating exceptional problem-solving abilities and office administration expertise.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Real Estate
05.2018 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Dealer Support Specialist
Bell Mobility
03.2014 - 09.2016
- Served as a trusted resource for dealers seeking guidance on best practices, industry trends, or market opportunities.
- Resolved customer issues and escalated complex issues to manager.
- Improved inventory management for dealers by implementing a tracking system that reduced errors and inefficiencies.
- Enhanced dealer satisfaction by providing exceptional support and addressing their concerns promptly.
- Increased sales by collaborating with the marketing team to develop targeted promotional materials for dealers.
- Kept records of inquiries, complaints and comments.
Education
Business
Karachi High College
Karachi 06-1999
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Time management
- Microsoft Word
- Microsoft Excel
- File organization
- Customer and client relations
- Computer proficiency
- Strong problem solver
- Documentation and recordkeeping
Languages
English
Professional Working
Timeline
Administrative Assistant
Real Estate
05.2018 - Current
Dealer Support Specialist
Bell Mobility
03.2014 - 09.2016
Business
Karachi High College
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