Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mahnaz Farzaneh

Richmond,ON

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Personable and dedicated Customer Service Representative with extensive experience Production industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Armand Production
Uxbridge , ON
02.2016 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Consulted with customers to resolve service and billing issues.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Referred unresolved customer grievances to designated departments for further investigation.

Licensed Residential Real Estate Agent

TREB
Toronto
03.2015 - Current
  • Advised clients on market conditions, pricing and legal requirements for property transactions.
  • Met with clients to research cases, collect data and prepare settlement packages.
  • Liaised between buyers and sellers to facilitate negotiations and propel escrow progress.
  • Collaborated with escrow companies, lenders and home inspectors to fulfill terms and conditions of purchase agreements.
  • Responded promptly to inquiries from customers regarding properties listed for sale or rent.
  • Showed building models to prospects based on expressed needs and preferences.
  • Performed comparative market analysis to determine property values.
  • Developed marketing strategies and materials to attract potential buyers.
  • Explained financial requirements and analytical data to potential buyers and sellers.
  • Organized advertising campaigns using online media platforms.
  • Advised clients on pricing strategy and market trends.
  • Prepared and delivered sales presentations.
  • Promoted active listings through social media marketing, open houses and newsletters.

Education

Associate of Applied Science - Accounting Assistant

Seneca
01-2016

GED -

Toronto Realestate Board
03-2015

Skills

  • Data Collection
  • Appointment Scheduling
  • Report Generation
  • Data Entry
  • Product Knowledge
  • Call Management
  • Account updating
  • Complaint resolution
  • Scheduling
  • Adaptive team player
  • Order Fulfillment
  • Process Optimization
  • Conflict Resolution

Languages

English
Full Professional
Persian
Native/ Bilingual
kurdish
Professional

Timeline

Customer Service Representative

Armand Production
02.2016 - Current

Licensed Residential Real Estate Agent

TREB
03.2015 - Current

Associate of Applied Science - Accounting Assistant

Seneca

GED -

Toronto Realestate Board
Mahnaz Farzaneh