Summary
Overview
Work History
Skills
Timeline
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Mahnaz Balandari Toroghi

Markham,ONTARIO

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

12
12
years of professional experience

Work History

Administrative Manager

Premium Clinic
08.2024 - Current
  • As a Part-Time Administrative Manager, I oversaw daily operations, ensuring smooth and efficient workflows while managing and supervising administrative staff. I developed and implemented organizational policies and procedures, coordinated schedules and communications, and maintained accurate records, including financial documents and employee files. I monitored budgets, managed expenses, and oversaw the procurement of supplies and resources. Additionally, I resolved operational challenges, ensured compliance with regulations, and fostered a positive work environment to promote teamwork and efficiency.

Administrative Manager

Premium Clinic
Markham, Ontario
08.2024 - Current

Process Assistant

Amazon Logistic DTO5
05.2020 - Current
  • I have been working in various roles at Amazon Logistics DT05 in Toronto, Canada. As a Process Assistant since May 2021, I managed a team of 20 associates, ensuring safe and efficient dispatch of up to 150 drivers daily while achieving 98% accuracy in delivery commitments and implementing safety measures to enhance operational efficiency by 15%. Previously, as a Yard Marshal (October 2020 to May 2021),I planned and executed daily inbound and outbound processes, improving shift productivity and maintaining safety compliance. In my earlier role as an Ambassador (January 2020 to October 2020),I coordinated dispatch operations, achieved a 98% on-time delivery rate, reduced errors and complaints by 15%, and managed warehouse sorting tasks. I consistent performance demonstrates operational excellence, leadership, and a commitment to improving efficiency and safety standards.

Director and Technical Manager

Saiahat Faramher Ashkezari Tour and Travel Agency
06.2017 - 03.2018
  • Managed sales and customer service teams, increasing sales by20% and achieving98% customer satisfaction
  • Oversaw day-to-day operations, developed strategic plans, and enhanced customer loyalty

Administrative Manager

Taban Airline
10.2013 - 01.2017
  • Managed travel plans and flight schedules, achieving95% on-time departures
  • Improved customer satisfaction and operational efficiency through effective coordination

Skills

  • Team leadership
  • Customer service
  • Problem solving
  • Effective communication
  • Project management
  • Task prioritization

Timeline

Administrative Manager

Premium Clinic
08.2024 - Current

Administrative Manager

Premium Clinic
08.2024 - Current

Process Assistant

Amazon Logistic DTO5
05.2020 - Current

Director and Technical Manager

Saiahat Faramher Ashkezari Tour and Travel Agency
06.2017 - 03.2018

Administrative Manager

Taban Airline
10.2013 - 01.2017

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Mahnaz Balandari Toroghi