Mahnaz Balandari
Markham,ON
Overview
11
11
years of professional experience
Work History
Process Assistant
Amazon Logistics DT05
05.2021 - Current
- Managed and led a team of20 associates, ensuring safe and efficient dispatch of up to150 drivers daily
- Achieved98% accuracy in fulfilling delivery promises, enhancing operational efficiency
- Implemented safety measures and improved launchpad processes, increasing efficiency by15%
- Collaborated cross-functionally to optimize workflows and minimize errors
Yard Marshal
Amazon Logistics DT05
10.2020 - 05.2021
- Planned and executed daily inbound and outbound processes, enhancing shift productivity
- Managed safety culture for outbound operations, ensuring compliance and efficiency
Ambassador
Amazon Logistics DT05
01.2020 - 10.2020
- Coordinated daily dispatch operations, achieving a98% on-time delivery rate
- Implemented process improvements, reducing errors and customer complaints by15%
- Executed daily warehouse sorting and outbound tasks
Director and Technical Manager
Saiahat Faramher Ashkezari Tour and Travel Agency
06.2017 - 03.2018
- Managed sales and customer service teams, increasing sales by20% and achieving98% customer satisfaction
- Oversaw day-to-day operations, developed strategic plans, and enhanced customer loyalty
Administrative Manager
Taban Airline
10.2013 - 01.2017
- Managed travel plans and flight schedules, achieving95% on-time departures
- Improved customer satisfaction and operational efficiency through effective coordination
Education
Master's Degree - International Business Management
Azad University
09.2017
Bachelor's Degree - Hotel Management
Pardisan University of Applied Science And Technology
08.2010
Associate Degree - Computer Science (Software)
Islamic Azad University Mashhad
11.2002
Skills
- Safety management
- Workflow management
- Assignment delegation
- Management support
Languages
English
Professional Working
FARSI
Native or Bilingual
Timeline
Process Assistant
Amazon Logistics DT05
05.2021 - Current
Yard Marshal
Amazon Logistics DT05
10.2020 - 05.2021
Ambassador
Amazon Logistics DT05
01.2020 - 10.2020
Director and Technical Manager
Saiahat Faramher Ashkezari Tour and Travel Agency
06.2017 - 03.2018
Administrative Manager
Taban Airline
10.2013 - 01.2017
Bachelor's Degree - Hotel Management
Pardisan University of Applied Science And Technology
Associate Degree - Computer Science (Software)
Islamic Azad University Mashhad
Master's Degree - International Business Management
Azad University